Retail Supervisor at Hello Mart

We seek proactive and customer-focused individuals to join our team as Retail Supervisor. As a supervisor, you will play a pivotal role in ensuring the smooth operation of our convenience stores, leading a team to deliver exceptional customer service and achieve operational excellence. The role offers continuous personal development opportunities through organized trainings & merit-based promotions.

Responsibilities:

1. Team Leadership:
   • Supervise and coordinate the activities of supermarket staff, including cashiers and retail assistants, to ensure efficient operations and adherence to policies and procedures.
   • Provide guidance and support to team members, promoting a positive work environment and fostering a culture of accountability, teamwork, and continuous improvement.
2. Customer Service Excellence:
   • Lead by example in delivering outstanding customer service, addressing customer inquiries or concerns promptly and effectively, and ensuring that customer needs are met with professionalism and courtesy.
   • Monitor customer feedback and satisfaction levels, proactively identifying opportunities for service improvement and implementing corrective measures as needed.
3. Inventory Management:
   • Oversee inventory control processes, including receiving, stocking, and rotating merchandise, to maintain optimal inventory levels and minimize out-of-stock situations.
   • Conduct regular inventory counts, reconcile discrepancies, and coordinate with vendors and suppliers to ensure timely stock replenishment.
4. Operational Efficiency:
   • Manage daily operations including, opening and closing procedures, cash handling, and scheduling of staff.
   • Implement and enforce company policies and procedures related to safety, cleanliness, and sanitation standards, ensuring compliance with regulatory requirements.
5. Performance Monitoring and Reporting:
   • Monitor key performance indicators (KPIs) such as sales, productivity, and customer satisfaction metrics, analyzing trends and identifying areas for improvement.
   • Prepare and present regular reports to management on operational performance, highlighting achievements, challenges, and recommendations for enhancement.

Qualifications and Requirements:

• A certificate or diploma in any business-related field.
• Proven experience in a supervisory or leadership role within the retail industry, preferably in a supermarket or grocery store setting.
• Strong leadership and communication skills, with the ability to motivate and inspire a team to achieve goals and deliver exceptional customer service.
• Excellent organizational and problem-solving abilities, with a keen attention to detail and a proactive approach to addressing issues.
• Proficiency in computerized point-of-sale (POS) systems and inventory management software.
• Flexibility to work evenings, weekends, and holidays as needed.