Driver Tour Guide and Naturalist at Fairmont Hotels & Resorts

Activities officer/Naturalist

• To welcome and bid farewell to guests pleasantly and professionally by offering them outstanding service during the moments of contact with them.
• Ensure the products and services offered are of high standards and adhere to the FHR health and Safety regulations.

What is in it for you?

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 

What you will be doing:

• Will ensure that guest attention is the utmost priority during moments of engagement.
• Will demonstrate the Fairmont Brand Standards at all times by actively engaging our guests.
• Will follow consistently the service essentials for front office while performing your duties and ensure guest satisfaction. 
• Will ensure you are able to explain in great detail when conveying information on all activities that Fairmont Mount Kenya Safari Club has to offer.
• Will ensure that you are conversant with 25 FAQS in the department.
• Will ensure all bicycles, golf sets and all other equipment are always in good working condition
• Ensures the working environment is free of safety hazards and hindrances to avoid any time work accident.
• Be able to report all accidents and injuries, no matter how minor, to the Hotel Nurse and Security Department.
• Follow all health and safety standards as per FHR and KEN at all times.
• You will be required to track revenue generated by the activities you are involved in.
• You will ensure monthly sales targets are achieved.
• Support all environmental initiatives at all times.

Your experience and skills include:

• We are looking for a well-organized and creative candidate with excellent communication and interpersonal skills, who is able to display a “passion for perfection” and work in a dynamic environment. In addition, the candidate should possess:
•  Needs to have formal training to minimum Diploma level as forestry or environmental science
• with coursework in such fields as botany and outdoor recreation
• Previous experience as a Driver preferred
• Valid Driver’s License required
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all