Fraud Officer at M-KOPA Solar

About the job

At M-KOPA, We Finance Progress.

The scale and impact of our work is massive. M-KOPA is a fast-growing Fin Tech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.

JOB PURPOSE
Ensure accurate processing of all fraud raised issues and proper documentation of all fraud leads. In a timely manner to meet SLA

Key Job Functions

• Respond to all fraud inquiries and leads provided within stipulated timelines
• Monitor and Man, the fraud escalation queue on Freshdesk ensure SLA adherence
• Conduct due diligence, process all fraud tickets from Freshdesk with complete accuracy
• Document and track all fraud tickets on fraud SharePoint list correct data and maintain a high standard of data quality, controls, and comprehensiveness regarding all recorded data
• Conduct recorded investigations over the phone by interrogating suspects and the claimant to determine the legitimacy of the fraud allegations
• Send daily report on daily ticket resolution and audit
• KYC audits for all escalated customers on M-KOPA sales app Onfido

EXPERIENCE/ SKILLS & COMPETENCIES

• Certification in a fraud related discipline, such as Certified Fraud Examiner (CFE).
• Knowledgeable in identifying indicators of fraud through data mining and analytical exercises.
• Interpersonal skills to effectively communicate with and manage business expectations with key stakeholders
• A positive, learning-oriented attitude and capacity for self-empowerment
• Two years’ work experience in a professional role
• Proficiency in Excel, PowerPoint, Word, and understanding of statistics and quantitative methods

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees