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  • Posted: Oct 18, 2024
    Deadline: Not specified
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    HCS Affiliates Group, is a one-stop human resources and management consultancy organization, headquartered in Nairobi, Kenya.
    Read more about this company

     

    French Speaking Call Center Agents (RTO)

    • Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit Call Center Agents, who will be a key point of contact between the company and their customers.
    • The main task is to coordinate live rider operations and ensure daily performance against a range of KPIs.

    PRIMARY RESPONSIBILITIES:

    • Monitor, anticipate, and manage the live operation to ensure a great user experience.
    • Manage real-time fleet capacity.
    • Lead the communication with the fleet for ongoing orders.
    • Give structured and actionable daily feedback to the ops managers.
    • Ensure a smooth operation by coordinating communication with Live Ops support, clients,couriers, and other operational departments.
    • Ensure that quality assurance checks are completed and maintained.
    • Assist clients with product selection and pricing to improve transportation routes.
    • Monitor deliveries, ensuring customer satisfaction and maintaining accurate logs of all transportation and goods.

    SKILLS:

    • You are aligned with our company values and enact them both in your personal and professional life
    • Effective English written and communication skills
    • Computer proficiency in MS Office, G-docs and call center equipment/software programs
    • Organized and logical, willing to adapt quickly to changing policies and procedures.
    • Must be able to work as part of a team in a fast-paced and pressured environment,
    • communicating effectively with both colleague sand clients and following verbal and written instructions.
    • Must be able to efficiently solve problems relating to dispatch of orders locally.

    QUALIFICATIONS:

    • Degree/diploma level in a Business or Social Sciences related field, or having equivalent work experience (6 + months).
    • Previous call center experience is required or at least 1 year experience in a similar role.
    • Proficiency in English & French (Excellent verbal and written communication skills)
    • Computer Literacy:Knowledge and Confidence in MS office
    • At least 1-2 years’ experience of sales or marketing in a B2B environment
    • Sales and marketing best practice / knowledge of current tools (i.e. CRM tools)
    • Swahili or any other local languages an advantage

    Method of Application

    Applicants who meet the requirements stated above should send their applications and detailed CVs with a day – time Telephone number to the email address: jobs1@hcsaffiliatesgroup.com Indicating French Speaking Call Center Agent on the Subject line- with your location. Candidates MUST indicate their Current and Expected salaries.

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