Front Office Assistant at The Nairobi Hospital

REF: TNH/DHR/FOA/2024

The overall purpose of this job is to register and bill patients in order to facilitate the patients to access medical attention in the hospital in line with established procured and the Hospital’s objectives.

ROLES AND RESPONSIBILITIES

• Receive, confirm and register patients (corporate, individuals, Insurance schemes) in the system accurately;
• Bill patients for the medical services to be provided by the hospital using different payment modes including physical cash, credit cards, Mpesa, and cheques;
• Scan patients’ documents to the relevant insurance providers and make follow up calls to facilitate approval of payments for medical bills;
• Advise patients on the approval status of their medical bills in order for the patients to access the service in the hospital;
• Assist patients with directions on the location of the medical services within the hospital;
• Book appointments for patients for subsequent visits to the hospital and inform the patients accordingly;
• Bank cash and cheques collected on a daily basis and submit the receipts to the senior cashier;
• Prepare and submit daily payments summary reports to the senior cashier in a timely manner;
• Receive and submit all medical invoices to the assistant accountant for dispatch; and
• Any other responsibility assigned to the job holder by the supervisor from time to time;

EDUCATION AND EXPERIENCE

• Diploma in Business Administration, Economics, Finance or other business related fields from a recognized institution.
• Partial accounting qualification i.e. CPA Part II or ACCA 2.
• Minimum of 3 years of relevant experience with 1 year at supervisory level.

CORE COMPETENCIES

• Excellent understanding of International Financial Reporting Standards (IFRS)
• Excellent grasp of Financial and Management Accounting; Taxation and relevant legislation.
• Knowledge of accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
• Preparation of Financial Statements.
• Knowledge of regulatory requirements and regulations related to the health care sector.
• Sound knowledge of macroeconomic and microeconomic environment.
• Working knowledge of financial information management systems
• Communication skills including presentation and facilitation skills
• Supervisory skills
• Analytical skills
• Integrity
• Ability to work under minimal supervision;
• Problem solving skills;
• Communication skills;
• Ability to work under pressure
• Accountability