Front Office at Nairobi Garage

Start Date: Immediate / 1 month

Remuneration: Based on experienceDeadline: Rolling Applications

Position: Permanent 

The Front Office role was one of the most important roles in Nairobi Garage from a customer service perspective. You are the face and the first point of contact for all our customers, and visitors. All communication to and from members to the company will come through you and you will need to know how to act on each piece of information.

This role requires you to think on your feet, be happy working with people and able to create a welcoming first impression for our members and guests. Behind the scenes you will be responsible for making sure our systems run smoothly for our members.

Below is a breakdown of the focus areas of this role:

Customer service

• Troubleshooting members and customer feedback and issues
• Communicating with members on office operations events and announcements
• Assisting in managing the club coworking community
• Assisting the community manager in onboarding new members

Front Office Support

• Visitor reception and tours of the space
• General assistance with office running as and when required.
• Preparing meeting rooms and training spaces
• Planning with the events team during external events bookings

Admin

• Overseeing the printing accounts and billing
• Overseeing the parking accounts and billing
• Assisting Accounts team with monthly member billing
• Assisting with taking payments from customers and receipting

Reporting to: General Manager

Preferred Qualifications and Experience

• 2 years working in a customer service or hospitality role
• A university degree
• Ability to communicate professionally both verbally and in writing.