Assistant Operations Manager – Courier at G4S

Responsibilities

• Ensure adhering to the safety first policy at the work place all the time and maintain an updated branch safety file
• Organize a daily frontline staff parade to get staff feedback, communicate safety information, processes and procedures review and any management information
• Maintain an updated daily parade minutes book and escalate in writing all staff concerns to the Operations manager within the first one hour of receipt of such concerns
• Deploys staff optimally and ensures all assignments are well covered at all times
• Ensure full compliance of courier processes and procedures and report in writing all violations on time to the Team leader compliance.
• Ensures all shift staff reporting and fall-out timings are observed; and shift plan timings are observed; sorting- raising delivery sheets- Handing over - deliveries
• Receive and confirm seal for all incoming route vehicles; and ensure proper handling of customer shipments to eliminate damages losses and pilferage
• Ensure delivery vehicles leave the Hub at the agreed time and deliveries are done within the set Service Level Agreements
• Reconcile 100% of day’s deliveries at the end of each shift timing and hands over day’s updates and, daily reconciliation report to Team leader compliance at the end of shift
• Deal with customers complain effectively and escalate any complex and unresolved inquires and complains within the first 15 minutes
• Perform periodic staff Performance appraisal and keep updated performance records for all staff under his shift
• Ensure proper route planning and scheduling for cost effective and timely deliveries
• Prepare service monitoring reports for all assigned key customers
• Investigate incidents and accidents which fall within the shift and files updated corrective action reports
• Prepare weekly reports on frontline staff feedback and competitor activities
• Debt collection and Management on the assigned set of customers to keep them within approved credit terms
• Additionally receive and confirm that all incoming items are accompanied by respective waybills
• Ensure route vehicle to Nairobi and upcountry branches leave the hub at the agreed time

Ideal candidate:

Knowledge and Qualifications

• Bachelor’s degree with at least 5 years of experience working with operation, maintenance and administration of fleet.
• In-depth knowledge of fleet management solutions (preferably ROADBASE), fleet scheduling
• Thorough knowledge of transport management systems and operations scheduling
• Basic training in motor vehicle maintenance.

Experience

• Minimum 5 years managing fleet administration
• Excellent communication and IT skills
• Proven record in managing revenue, costs and profitability

Technical Skills

• Financial Acumen
• Advanced selling skills
• Planning and Management Skills
• People Management skills
• Conflict Management
• Negotiation Skills
• Microsoft Word – Intermediate level
• Microsoft Excel – Intermediate level (Advance level are advantageous)
• Microsoft PowerPoint – Advanced level
• ERP system(s)
• Google suite of products

Behavioural Skills – Management

• Awareness of the marketing environment
• Delivering strategy
• Driving change
• Leading people
• Delivering performance
• Working with complexity
• Managing professionally
• Customer thinking
• Collaborating and Co-operating