General Manager, Claims and Stakeholder Relations at Unclaimed Financial Assets Authority (UFAA)

Job Description
Reference No: UFAA/GMC&SR/2/06/2026

• Developing policies, strategies, regulations and procedures for claims management;
• Monitoring adherence to rules, regulations and procedures on claims management;
• Locating and notifying owners of the unclaimed financial assets;
• Management of reunification agents and other relevant service providers;
• Developing and maintaining UFA database;
• Fostering partnerships and stakeholders’ engagement;
• Formulating and implementing Stakeholder Education and Awareness Policy and Strategies;
• Preparation of reports on unclaimed financial assets and reunification status;
• Coordinating development of content, production and dissemination of Information Education and Communication materials;
• Designing and implementing Service Delivery and Service Quality standards;
• Designing and implementing ICT systems, policies and strategies;
• Developing, maintaining and reviewing risk registers.

 Person Specification
For appointment to this position, an ocer must have: -

• At least fifteen (15) years’ cumulative work experience five (5) of which must have been in senior management;
• Bachelor’s degree in Business related field, Finance, Accounting, Commerce, Economics, Statistics from a recognized University;
• Master’s Degree in Finance, Commerce or any Business-related field from a recognized University;
• CPA (K), ACCA, CISA, ICIFA, International relations or an equivalent qualification;
• Membership to a professional body where applicable;
• Leadership course certificate lasting not less than four (4) weeks from a recognised institution;
• Proficiency in Computer Applications; and
• Demonstrated managerial, administrative and professional competence in work performance and results.