General Manager - Diaspora Banking at HF Group

Overall Job Purpose

The General Manager - Diaspora Banking will be responsible for growing the Diaspora Banking balance sheet and revenue by marketing and selling Personal banking products to existing and potential Diaspora customers. The role holder will also provide personalized, prompt and efficient customer services to these customers whilst managing and controlling the operations of their accounts.

Principle Accountabilities

• Achieve the set monthly and annual sales targets across all KPIs for this segment.
• Prospect, anticipate and close all sales leads in an efficient way.
• Develop a clear aggressive sales pipeline for both existing and potential customers.
• Prospecting and recruiting new customers for the various personal banking products, understanding their needs and requirements.
• Identifying customer needs not met by existing products and the implementation of new products and services.
• Utilize the existing systems to support customer acquisition, retention and maximizing on every relationship.
• Perform customer onboarding activities and retention activities as per approved engagement plans.
• Manage all escalations related to diaspora unit.
• Ensure customers are well supported on digital channels to boost uptake t o promote utilization.
• Ensure first contact resolution for all queries directed to your attention.
• Attend to daily portfolio management activities and excesses requests
• Ensure compliance with operations risk requirements
• Close gaps/lapses identified; take corrective and preventative actions identified by audit, risk and compliance reviews; investigations or other assessment  mechanisms within the agreed time frame.
• Proactive management of NPL for assigned portfolio.
• Achieve satisfactory audit rating for the Diaspora Banking Proposition ensuring prompt thorough closure of all audit exceptions sited.
• 100% adherence to policies, procedures and statutory guidelines. Minimize exposure to bank wide risks; enforce zero tolerance to non-compliance with KYC and AML regulations.
• Present reports that facilitate informed and sound decision-making. Trends, insights and concerns with recommendations clearly elaborated.
• Proactively manage own and team learning and development.
• Deliver performance objectives set. Institute immediate corrective action where performance is below par.
• Adhere to annual leave plan agreed with line manager.
• Adhere to HR policies.
• Championing team training

Minimum Qualifications, Knowledge and Experience

• A business related degree from a reputable institution, Masters’ degree is an added advantage.
• Professional qualifications- AKIB/ CPA/ACCA.
• At least 10 years banking experience- 3 of which should be at Senior Relationship Manager Level.
• Conversant with Microsoft Office packages.
• Strong ap preciation of banking operations, corporate, treasury, retail and transaction banking.

Key Competencies and Skills

• Uses data to make better and faster decisions. Takes actions based on analytics and intelligence that provide near-real-time insights into the customer’s needs and behaviors.
• Anticipates the customer’s needs and devises innovative ways to address them.
• Makes informed decisions, solves problems and/or generate new ideas/solutions.
• Shares and inculcates proven solutions and customer engagement strategies within the organizations.
• Individual contributor –exercises self-leadership delivering assigned work in line with professional and technical standards within given time frames. Is reliable and works collaboratively.
• Has the cognitive intelligence to draw together contrasting strands of information and present a compelling proposition
• Adheres to the company’s values and policies and delivers to set objectives
• Shares insights on industry trends; identifies opportunities that can be exploited and highlights concerns to be avoided / mitigated against.
• Working knowledge of the legal and regulatory framework and policies related to lending and the types of credit facilities offered.
• Proficient in due diligence and pre-approval & v erification procedures.

Closing: 5 August 2022