Retail Assistant at Hello Mart Ltd

We seek proactive and customer-focused individuals to join our team as Retail Assistants. You will play a crucial role in ensuring a pleasant shopping experience for our customers. The role offers opportunities for continuous personal development through organized training & merit-based promotions.

Responsibilities:

1. Customer Assistance:
   • Greet customers as they enter the supermarket and provide assistance as needed.
   • Offer guidance and recommendations to customers regarding product locations, promotions, and special offers.
   • Respond promptly to customer inquiries and requests with professionalism and courtesy.
2. Maintaining Store Appearance:
   • Ensure the sales floor, aisles, and shelves are clean, organized, and well-stocked throughout the day.
   • Monitor and replenish merchandise as needed to maintain attractive displays and prevent out-of-stock situations.
   • Arrange products according to established guidelines and ensure proper labeling and pricing.
3. Safety and Security:
   • Maintain awareness of potential safety hazards on the sales floor and promptly address any issues to ensure a safe environment for customers and staff.
   • Monitor customer behavior and report any suspicious or unauthorized activities to management.
   • Adhere to safety protocols and procedures, including proper handling of equipment and hazardous materials.
4. Inventory Management:
   • Assist with receiving and unpacking merchandise, checking for accuracy, expiries and quality.
   • Conduct regular inventory counts and assist with stock rotation to minimize product spoilage and waste.
   • Collaborate with team members to identify and address inventory discrepancies.
5. Team Collaboration:
   • Work collaboratively with colleagues from various departments to ensure seamless operations and exceptional customer service.
   • Communicate effectively with supervisors and coworkers to share information, provide updates, and address any issues or concerns.

Qualifications and Requirements:

• A certificate or diploma in any field
• Proactive enough to undertake tasks without being told or foreseeing a need and addressing it.
• Proficiency in both written and spoken English
• Strong interpersonal and communication skills.
• Attention to detail
• Ability to follow instructions.
• Flexibility to work evenings, weekends, and holidays as needed.