General Manager, Sales & Marketing at Center for Strategy and Management Ltd

JOB SUMMARY

• We are seeking for a highly inspirational and talented individual to join our team as a sales & Marketing GM. The successful candidate will be required to supervise, train and motivate a group of Sales & Marketing staff, develop effective sales strategies to grow market share in the dynamic hospitality and travel industry, deliver excellent and actionable sales reports and ensure that sales targets are met and exceeded.

DUTIES AND RESPONSIBILITIES

• Managing a team of Sales & Marketing Executives
• Assigning targets to the Sales team and working with them to achieve the targets
• Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc.
• Proactively identify new potential clients and initiate, follow up, close the sales, Maintaining and ensuring quality relationships with clients.
• Developing and increasing business by following up on potential leads with face to face presentation and meetings with clients and providing them the utmost customer service.
• Demonstrates knowledge of hospitality and travel industry, the key competitors and their competitive advantages and aligns work plans with market insights
• Use promotional techniques and prepare promotional materials to sell itinerary tour packages
• Organizes for and actions on planned promotional activities to increase the company branding awareness in the hospitality and travel industry
• Handle unforeseen problems and complaints and determine eligibility for money returns
• Attend conferences to maintain familiarity with hospitality and travel industry trends
• Provide feedback to all arms of the business i.e. operations, marketing, sales to enhance the Customer experience and quality of service so that the customer is satisfied
• Provide Monthly performance reports, comparative reports, Trends analysis, Client Status Reports and new clients, Sales projections
• Monitoring and ensuring customer payments and collection of accounts are in a timely manner.
• Meet monthly and annual sales and marketing targets
• Any other duties that may be assigned by the management

QUALIFICATIONS AND EXPERIENCE

• Proven Sales experience in the hospitality and travel industry
• Excellent knowledge of traveling software (computer reservations systems, GDS systems, Amadeus and e-travel)
• Practical knowledge of using IATA BPS Link and accompanying systems
• Practical knowledge of using various airlines booking and ticketing authorization systems
• Bachelor’s degree in business, marketing, or related field
• 10+ years’ sales & marketing experience in the hospitality and travel industry
• Excellent time management and ability to prioritize tasks
• The ability to work in a fast-paced environment.
• Strong organizational and leadership skills.
• Excellent analytical and problem-solving skills.
• Sound negotiation and consultative sales skills.
• Effective communication skills and exceptional customer service skills.

KEY PERFORMANCE INDICATORS.

• Monthly Sales Growth.
• Sales per Rep
• Collection efficiency
• Cost optimization
• Growth of new customers
• Customer retention
• Success of the New products/ services introduced
• Value of advertising and promotional investments