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  • Posted: May 14, 2024
    Deadline: May 17, 2024
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    CSM is a regional leader in helping organizations solve their most pressing strategy execution challenges. We provide our clients with an integrated set of servicesstrategy and technology consulting, education, training, and certification that deliver tangible results and enduring internal capabilities.

    Read more about this company


    General Manager, Sales & Marketing


    • We are seeking for a highly inspirational and talented individual to join our team as a sales & Marketing GM. The successful candidate will be required to supervise, train and motivate a group of Sales & Marketing staff, develop effective sales strategies to grow market share in the dynamic hospitality and travel industry, deliver excellent and actionable sales reports and ensure that sales targets are met and exceeded.


    • Managing a team of Sales & Marketing Executives
    • Assigning targets to the Sales team and working with them to achieve the targets
    • Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc.
    • Proactively identify new potential clients and initiate, follow up, close the sales, Maintaining and ensuring quality relationships with clients.
    • Developing and increasing business by following up on potential leads with face to face presentation and meetings with clients and providing them the utmost customer service.
    • Demonstrates knowledge of hospitality and travel industry, the key competitors and their competitive advantages and aligns work plans with market insights
    • Use promotional techniques and prepare promotional materials to sell itinerary tour packages
    • Organizes for and actions on planned promotional activities to increase the company branding awareness in the hospitality and travel industry
    • Handle unforeseen problems and complaints and determine eligibility for money returns
    • Attend conferences to maintain familiarity with hospitality and travel industry trends
    • Provide feedback to all arms of the business i.e. operations, marketing, sales to enhance the Customer experience and quality of service so that the customer is satisfied
    • Provide Monthly performance reports, comparative reports, Trends analysis, Client Status Reports and new clients, Sales projections
    • Monitoring and ensuring customer payments and collection of accounts are in a timely manner.
    • Meet monthly and annual sales and marketing targets
    • Any other duties that may be assigned by the management


    • Proven Sales experience in the hospitality and travel industry
    • Excellent knowledge of traveling software (computer reservations systems, GDS systems, Amadeus and e-travel)
    • Practical knowledge of using IATA BPS Link and accompanying systems
    • Practical knowledge of using various airlines booking and ticketing authorization systems
    • Bachelor’s degree in business, marketing, or related field
    • 10+ years’ sales & marketing experience in the hospitality and travel industry
    • Excellent time management and ability to prioritize tasks
    • The ability to work in a fast-paced environment.
    • Strong organizational and leadership skills.
    • Excellent analytical and problem-solving skills.
    • Sound negotiation and consultative sales skills.
    • Effective communication skills and exceptional customer service skills.


    • Monthly Sales Growth.
    • Sales per Rep
    • Collection efficiency
    • Cost optimization
    • Growth of new customers
    • Customer retention
    • Success of the New products/ services introduced
    • Value of advertising and promotional investments

    Method of Application

    If you believe your qualifications and career objectives match the above role, please submit your application; a detailed CV including a cover letter indicating your expected salary. This is an equal opportunity employer.

    Interested candidates should send their application to:

    Applications must reach us on or before 17th May 2024. Kindly note that CVs will be evaluated on a first come rolling basis.

    If you are not contacted by 25th MAY 2024 at 5.00 p.m. East African Time, please note you were not successful.

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