Global Admin – Administration Services Representative at Cigna

The Position: 

A vacancy has arisen within EGS Global Admin opening up the opportunity for an enthusiastic, highly motivated and driven individual to join our Operations Team in the role of Subject Matter Expert.  You will be responsible for providing a solid in depth knowledge of System & Processes to ensure Training Delivery & Effective Coaching/Development to staff across the Admin Organisation.

Main Duties/Responsibilities:

• Expert user in all applications/processes within the admin organisation.
• Actively work in the production environment to keep current in operational knowledge.
• Point of contact to support all admin for queries/clarifications.
• Represent the Process/Organisation in Projects, Stakeholder Meetings and Business Readiness activity.
• Being proactive in identifying improvement/enhancement opportunities and be active in identifying and sharing ideas for innovation and continuous improvement in business process
• Create/maintain Intake Processes in Knowledge Exchange to keep current.
• Training – Delivery of Training to New Hires, Cross Training and Refresh classes as required.
• Quality Audit execution, presentation of results and root cause analysis to provide coaching/development to AA’s ensuring Quality KPI is achieved month on month.
• Ownership of escalations to identify root cause providing updates to Supervisors & Operations Manager
• Proactive to address and/or escalating risks in process/people
• Developing/maintaining effective business relationships both internally and externally to ensure a seamless delivery of service.
• Daily support to Supervisors and Operations Manager as required.

Skills/Qualities:

• Fluent in English (Verbal & Written)
• Self-motivated with a proactive approach
• Passionate in Business Process – Project Background Preferred
• Exceptional attention to detail and accuracy
• Ability to take ownership and deliver results
• Leadership in Coaching/Development
• Work well in a team environment
• Ability to learn in a virtual environment
• Excellent problem solving skills
• Confidentiality Management of Data