Global Head of Operations at Lori Systems

The Position

Lori is seeking a hands-on Vice President, Operations, reporting to the COO, to play a crucial role in standardizing and driving efficiency across all of Lori’s operational processes, at scale. You will be responsible for developing, implementing, documenting and proactively managing the processes and structures that build and support Lori in delivering seamless operations for our cargo clients and transportation partners.

Responsibilities

• Design and implement operational processes across regions and cross-pollinate learnings
• Ensure end-to-end operational excellence with cargo clients, transporters and drivers
• Co-manage the in-country heads of operations across the group
• Support the operational enhancement of Lori’s finance function
• Collaborate with the product team to optimize Lori’s operations through technology
• Set, enforce and report on global operating targets and process adherence
• Work with the COO to ensure alignment between in-country operations and group strategy
• Implement and capture learnings through well-defined and documented incident resolution

Requirements

• 10+ years experience in process engineering, management, operations and/or management consulting
• 5+ years experience in high-growth or technology environments
• Experience developing, implementing and achieving KPIs
• Experience with day-to-day operational process development and engineering
• Hyper-focused on execution and detail oriented
• Strong analytical thinker who is data driven
• Excellent problem solving and dispute resolution skills
• Excellent project management skills balancing multiple projects and competing priorities
• MSc in Engineering, MBA or equivalent advanced degree preferred

The Lori team of ~200 employees is led by nerds obsessed with revolutionizing logistics in Africa:

• Josh Sandler, CEO: Industrialization + logistics work, Harvard MBA/MPA-ID, South African native
• Jean-Claude Homawoo, CPO: Product Lead at Google, VP Strategy at iRoko; Harvard MBA, Togolese native
• Uche Ogboi, COO: Principal at EchoVC (TPG Growth investment platform), Citi, Nigerian native
• Efayomi Carr, Head of Strategic FInance: Africa focused investor at Quona Capital, BCG, Sierra Leonean native