Global IT Operations Manager at Axmed

We are looking for an experienced and proactive IT professional to take full ownership of our IT operations and scale them as the company grows. This role is ideal for someone who thrives in building IT processes and infrastructure from the ground up, ensuring our global team has secure, reliable, and efficient tools to do their best work.

As the go-to person for all things IT, you will be responsible for device lifecycle management, global hardware procurement, SaaS administration, cloud environments, and IT security. You will play a key role in enabling collaboration across a distributed workforce, driving automation, and implementing best-in-class IT practices.

Key Responsibilities:

IT Infrastructure & Operations

• Build IT operations processes and infrastructure from the ground up, ensuring scalability and resilience.
• Administer and optimize company productivity platforms (Google Workspace, Microsoft 365, Slack, Zoom, Atlassian, etc.).
• Design and manage identity and access management solutions 
• Lead IT projects, including onboarding/offboarding automation, device standardization, and system integrations.

Security & Compliance

• Define and implement IT security policies (endpoint protection, MDM enforcement, encryption, backups, mobile device compliance).
• Lead initiatives related to compliance (GDPR, SOC2, HIPAA, ISO 27001 as relevant).
• Conduct security audits and proactively identify risks.

Device & License Management

• Oversee global hardware lifecycle: procurement, configuration, deployment, maintenance, and decommissioning.
• Manage global procurement vendors and coordinate shipping for remote and distributed teams.
• Implement and maintain modern endpoint and MDM solutions to automate setup, enforce policies, and secure devices.
• Keep accurate records of IT assets, licenses, and warranties.

Global IT Support

• Act as the primary point of contact for IT support, troubleshooting hardware, software, and connectivity issues.
• Provide remote support for distributed teams worldwide, ensuring minimal downtime.
• Establish and maintain clear SLAs for IT support requests.

Cloud & Platform Support

• Support and optimize cloud environments in AWS and GCP.
• Partner with engineering teams to ensure infrastructure performance, security, and compliance.
• Drive automation and infrastructure-as-code practices (e.g., Terraform, scripting).

Requirements:

• Proven experience in Global IT operations, systems administration, or a similar role.
• Strong knowledge of device and endpoint management technologies, including MDM solutions.
• Experience with global hardware procurement and logistics.
• Hands-on experience with cloud platforms (AWS, GCP).
• Familiarity with security frameworks and compliance standards.
• Skilled at managing SaaS productivity platforms (Google Workspace, Microsoft 365, Slack, Zoom, Atlassian, etc.).
• Proficiency in identity and access management
• Strong project management and organizational skills with the ability to build processes from scratch.
• Excellent problem-solving skills and a proactive, self-starter mindset.
• Scripting/automation experience (Python, Bash, PowerShell, Terraform).
• Exposure to network administration, VPNs, and zero-trust networking.