Hardware Engineer at Pergamon Group Limited

Preference will be given to residents of Mombasa and its environs.

Reporting to the Head of Sales & Administration, the job holder will be required to carry out the following duties and responsibilities

Duties and Responsibilities

• Repair and maintenance of all hardware supplied by the company
• Maintenance of records of all devices repaired/serviced
• Testing of all hardware before being delivered to the customer to ensure they are in their optimal working condition
• Responsible for taking care of the tools supplied in the department and making sure they are in proper working condition at all
• Keeping records of all the hardware repaired including details such as serial numbers, problem reported/solved, spare parts used, and tests carried
• Repair and maintenance of all fiscal devices while observing adherence to Revenue Authorities laws
• Customer support regarding hardware issue on phone, email etc
• Carrying out research for the purposes of product development and ensuring that the products supplied by the company remain competitive
• Training users on the operations of the hardware devices supplied by the company
• Handling complains from clients and advising management on the same to ensure proper measures are taken
• Adhering to the stipulated code of conduct when dealing with clients at all times

Qualifications

• Diploma in Electrical & Electronics Engineering/Instrumentation & Control Engineering examined by Kenya National Examinations Council (KNEC) – mandatory
• At least 3 years of hands on experience in repairs of electronics involving diagnosis, and replacement of faulty component on electronic boards
• Knowledge/skills in networking will be an added advantage
• Passion for research and resolution of electronic faults/issues
• Demonstrated knowledge of workshop management
• Positive attitude