Head, Customized Programs – Executive Education at Strathmore Business School

JOB PURPOSE

 Oversee business development activities, overall attainment of the Open Programs’ revenue targets, quality assurance and control, building and cultivating sustainable relationships with clients and participants during the program.

MAIN DUTIES AND RESPONSIBILITIES

• Responsible for selling custom solutions which will involve writing proposals, following up on sales leads, referrals, new business opportunities, and setting up meetings to deliver sales pitches.
• Conduct negotiations to determine contract terms and ensure profitable deals
• Maintaining and developing relationships with existing and potential customers to ensure a high level of client satisfaction.
• Processing needs of clients. To foster a close relationship with new prospects/customers in order to understand their needs and meet their requirements accordingly.
• Timely response to tenders and expressions of interest and ensuring it is done on time and submissions are of a high standard.
• Debt collection. A sale is only complete after collection.
• Overall responsible for cluster budgets.
• Overall quality management for all programs/consultancies.
• Report Writing – Ensuring that clients reports are submitted on time and are of high quality.
• Provide market feedback to leadership regarding competitive offerings, prospect needs and generate product development ideas.
• Take ownership of driving the marketing of custom solutions and overseeing the development of marketing literature in liaison with the Head of Sales and Marketing
• Communicating new product developments to prospective clients
• Planning and coordinating the implementation of the units’ work-plans
• Oversee the interviewing, recruitment, and training of business development personnel in the unit
• Ensure business processes and standards are in accordance with the SBS policies & Procedure
• Set and enforce customer service standards to ensure clients are satisfied with received services
• Provide leadership to the team and ensure that a positive work environment is maintained in line with Strathmore Values

JOB REQUIREMENTS

The post holder will be required to have and to demonstrate evidence of the following qualifications, attributes, and skills:

• Masters’ Degree in a Business-related course.
• 5 – 7 years’ relevant working experience in a similar role
• Experience in leading and managing teams
• Excellent negotiation skills, proven track record of successfully pitching for new business
• Proficiency in relevant computer applications to maintain databases, records, and basic business analytics
• Ability to work well under pressure and meet deadlines.
• Good communication, Persuasion & Negotiation skills
• Ability to translate ideas into solutions
• Strong market knowledge, business sense, and industry expertise
• Excellent mentoring, coaching and people management skills