Head Guide at Segera Limited

Goals and Objectives:

• To entertain and educate our guests, striving to give them holistic experiences that will produce new (or re-affirmed) conservationists and create guests for life. Our guests should become the new ambassadors for Segera Retreat and for Africa and take Africa’s messages of hope and conservation around the globe.
• Hosting and entertaining guests is our business and “hosting” them means making them feel at home. We create an atmosphere and an ambience in the retreat that will make our guests feel as though they are in their host’s home. As head guide you have to enjoy interacting with guests and understand that our future depends on how well we look after our guests.
• The safety and enjoyment of our guests is paramount. You are expected to share your time, effort, energy, passion, knowledge and expertise with our guests. You are responsible for informing your guests about the heritage and natural environment they are visiting.
• You should understand your guest’s needs in order to meet their expectations in a safe and responsible manner. An important skill is reading your guests. Treat each person as an individual, not as part of a group.
• You are expected to embrace the Segera Retreat offering and deliver within a prescribed framework of activities and experiences. This framework sets us apart from our competitors and will guide your actions as well as provide a level of freedom when key decisions could make or spoil the guests’ experience.

Duties and Responsibilities:

• You will be expected to supervise the team of guides and attend head of department meetings at Segera Retreat as scheduled.
• You should ensure that all vehicles’ log books are maintained by the individual guides.
• Scheduling off/leave roster for all guides with the support of the Tourism Manager
• Administrative duties such monthly work plans and weekly updates as reporting platform to Tourism Manager
• Own initiatives expected to motivate the team and being a leading example in the job
• Conducting transfers, walks, game drives and any other excursions within the ranch and beyond the borders according to the guest requests.
• You will be expected to obtain various items of equipment that will help to enhance your guests’ experience.
• Always be ready with the necessary items and/or equipment that will assist in enhancing the guests’ experience.
• Liaise with the Housekeeping and Food & Beverage department for planning of events such as picnics, birthdays, special venue experiences.
• Host and entertain guests in the camp in accordance with the defined offering.
• Be responsible for guest safety at all times and comply with the liability measures, briefings, etc. in place on Segera.
• Follow all legal and reasonable instructions from management.
• Maintain, care for and be responsible for any company equipment and assets entrusted to you.
• Create value added experiences on a continuous basis for all guests.
• Ensuring that all guest related issues are communicated to respective departments in detail
• Ensure proper follow-up on guest requirements and complaints are addressed
• Identify and be able to track and find animals.
• Guiding and hosting guests for extended periods of time and educating your guests on the same topics continuously. The challenge is to find new ways of presenting the same information. Use humor and engage the guest in the experience.
• You will be required to find your way around the area you operate in, especially when off road or on foot.
• Actively gathering accurate information for the environmental database and conservation initiatives.
• Segera has high standards of service within the industry. As such, we expect all our guides to adhere to the operational standards at all times.
• You must know the wildlife laws of Kenya. These laws and acts are available from the government at the KWS offices.
• On your own initiative, share and interpret relevant knowledge.
• Schedule guest activities in accordance with the Segera offering.
• Manage children’s activities in accordance with the Segera offering.

The ideal candidate must have the following minimum qualifications:

• Must be in possession of a valid professional guide’s license of minimum Silver Medal.
• 7+ years’ experience as head guide in a high-end tourism entity and/ or Safari lodge.
• A current and valid First Aid certificate.
• Possess safe driving record and valid driving license.
• Be fluent in foreign language(s) commonly used in the tourism industry.
• Strong communication skills.
• Prior experience and knowledge in photography.