Area Manager at Simbisa Brands Kenya Limited

Main Purpose

To conduct periodic Compliance and Service assessment audits and effectively deliver and implement all training and development strategies translated into respective modules for the Pizza Inn, Chicken Inn and Creamy Inn brand for all stores in the assigned region. Ensuring that service, product quality, and operational standards are met.

Key Accountabilities 

• Ensures all stores are adhering to and implementing the Brand Standard Operating Procedures (SOPs), ensuring the brand integrity is always maintained.
• Ensures all staff are brand certified.
• Conducts in-house Brand SOP skills training, new products, and procedures and respective modules as assigned from time to time.
• Conducts on job instore follow-up training as per agreed monthly schedules and compliance audit results.
• Ensures all products and procedures are according to the brand specifications and holds Operations and
• Central Kitchen accountable for deviations.
• Assists the assigned stores in achieving the set financial targets and customer counts.
• Identifies trends and challenges within the brand, area, or specific stores and advises corrective action.
• Conducts training needs analysis through customer feedback forums and brand evaluations.
• Supports Market Operations with the opening of all new stores.
• Carries out periodic store management assessments to ensure the right type of Managers are in place.
• Conducts compliance audits for every store and produce reports on a monthly basis.
• Draws up and ensure the action list is implemented and completed as per agreed timelines.
• Assists in the implementation of NPD in assigned areas.
• Ensure successful implementation of new products and monitoring performance thereof.
• Produce respective periodic training reports as will be agreed upon and requested from time to time.

Qualifications Skills and Competence    

• Minimum of Diploma in Tourism and Hospitality Management or equivalent.
• Possess 2- 3 years in a food, hotel and catering industry or similar related position.
• Possess outstanding presentation, facilitation, and public speaking skills.
• Good communication skills – verbal, written and interpersonal with a sound command of the English language.
• Managerial and leadership abilities, with the expertise to set the example.
• Passionate, energetic, trustworthy & self-motivated individual with a strong & confident personality
• Must be patient, and an active listener.
• Must be able to work in high pressured environments & be flexible to the needs of the Business.
• Good time management, with decent organisational & planning skills.
• Takes pride in personal appearance and hygiene.
• Be self-driven & pro-active.
• Sound computer knowledge.
• A flexible team player with the ability to work successfully in a matrix hierarchical environment.