Head of Cards/ Payments at PayTech Nexus

MANDATORY REQUIREMENTS: 10 - 15 yrs experience in credit card and card payment business.

PURPOSE OF JOB

• Seeking to build a card business portfolio.

TASKS

Core Responsibilities and Accountabilities

• Product development and strategy
• Create excellent customer experience
• Achieve product financial performance
• Compliance and risk management
• Cross functional collaboration
• Stakeholder management
• Innovation and technology
• Reporting and Analytics

Job Responsibilities

• Financial Performance
• P&L accountability, monitor revenues, costs and profits on monthly and quarterly basis

Initiate and run sales and marketing activities in collaboration with channel, marketing and IT teams e.g.

• Customer acquisition activities
• Campaigns and promotions
• Tactical initiatives that would increase revenues of the bank and reduce costs
• Monitor card portfolio health e.g. card transaction approval rates, growth in spend, credit limit utilisation, pricing, etc and take necessary action to remediate negative trends
• Monitor scheme costs and compliance issues and ensure efficient cost management
• Work to establish systems and processes to ensure efficient running of the card business from a fraud, operations and sales perspective (this will require working with various functional teams in the organisation)
• Identify acquisition opportunities focusing on cross-sell for the short-term
• Design the ideal campaigns based on an understanding of the client capabilities and priorities
• Build business cases to facilitate internal buy-in and approvals
• Coordinate campaign execution and troubleshoot any issues that may come-up
• Work with bank and Mastercard teams to define new products and optimal CVP
• Help build product business case and help obtain internal and external approvals for launch
• Program manage new product launch by coordinating across all stakeholders
• Report on progress and troubleshoot / escalate issues
• Implement relevant projects with Mastercard related to Tokenization, virtual cards etc

Working with marketing, communication, IT and operations teams to monitor customer experience issues related to:

• Declines
• Fraud
• Chargebacks
• Technical issues with card products

Qualifications/ expectations required:

• Proven experience in card products business development in retail banking
• Strong analytical, communication, leadership, and stakeholder management skills.
• Ability to manage end-to-end card product launch or revamp projects independently.
• Knowledge of market trends, opportunities, and product launches in the payments market
• Experience in communicating and interacting with senior stakeholders for periodic updates.
• Excellent verbal and written communication skills and the ability to multi-task in a fast-paced environment.
• Bachelor's Degree in appropriate field of study or equivalent work experience
• Ability to work with various functional departments across the banks to get things done.

Mandatory Skills

• Prior experience in credit card product management, financial services or credit card operations.
• Experience managing the entire credit card product lifecycle, from ideation and development to launch and post launch optimization
• Familiarity with Agile frameworks for iterative product development and delivery
• Ability to mange multiple projects simultaneously, ensuring timely delivery and alignment with business objectives.
• Experience developing and executing marketing campaigns to promote credit card products.
• Ability to provide sales team with tools, training and resources needed to sell the product effectively.