Head of Cargo Services. at Swissport

LOOKING FOR A NEW CHALLENGE?

If you are looking for a challenge in a rapid environment in the aviation services industry and are motivated to work in a multicultural company and a position that allows you to put your ideas into practice, this will be an excellent opportunity for you.

Swissport Kenya Limited is recruiting for the position of Head of Cargo Services, reporting to the Chief Executive Officer, based at Jomo Kenyatta International Airport.

We are seeking a professional with a proven track record in operations that will be responsible for leading, planning and managing all operational activities associated with cargo service handling in line with the Swissport Formula, procedures, policies, financial guidelines and brand values.

Key Responsibilities

• Full responsibility for delivering effective cargo services solutions to our customers according to the agreed contract and Service Level Agreements (SLA)
• Meet with customers on a regular basis to get feedback and monitor satisfaction levels
• Review new airline and vendor contracts as needed and follow up with appropriate action
• Build and maintain relationships with key stakeholders (internal & external)
• Ensure strict compliance with all international and local government/statutory requirements regarding aviation and cargo operations
• Develop and implement new /amended local procedures where appropriate for any new processes/changes which conform to Swissport Standard operating procedure
• Review key performance indicators (KPI’s) and take necessary actions to meet needs
• Prepare operating budgets, resources plan (manpower, equipment and facilities), training plan and reports to deliver the organization strategy and plans
• Monitor and analyze the Profit and Loss (P&L) statements for any variances and take appropriate action
• Lead, motivate and manage staff to deliver the agreed performance objectives and standards.
• Develop, maintain and own business line’s talent mapping and succession plans.
• Implement, maintain and closely supervise all safety and security measures related to people, equipment, facilities and aircraft involved in the operation.
• Manage contracted services providers (security, cleaning, porters, staff transport, drivers) towards ensuring that Swissport standards are upheld and that performance is in line with Standard Level Agreements.

Qualifications and Competence

• Bachelor’s Degree or higher
• Minimum of 5 years’ senior leadership experience within the cargo and logistics industry
• Customer focus and quality awareness
• Strategic Orientation and Business acumen
• Result orientation
• Excellent Communication skills
• Leadership and People management experience
• Ability to work under pressure