Head of Channels at Koko Networks

Job Responsibilities

• Oversee core sales channels including Agent Network and Customer Sales Team
• Set quarterly priorities and execute on activity plans to ensure delivery of targets
• Ensure effective execution of all Agent Network and Customer Sales processes through the sales cycle to enable a positive agent and customer experience
• Define requirements and engage collaboratively with in-house agent and customer support teams and marketing
• Recruit, manage and mentor a team of internal sales managers and representatives and oversee engagement with external sales agencies
• Ensure efficient management of budget
• Gather market intelligence and customer feedback and share back to company leadership
• Play a key leadership role across the Commercial department as we scale towards 600,000 cooker customers and beyond

Job Requirements

• University degree in a related field, with postgraduate degrees preferred
• 10+ years of professional experience, ideally in FMCG, Telco.
• 5+ years of experience in sales management and leadership
• Demonstrated success designing and implementing sales strategies across urban areas
• Ability to work in a self-led manner, in an environment with significant time pressure
• Comfort role modeling behaviors in line with KOKO culture, including leadership, professionalism, customer orientation, safety consciousness, and innovation
• Unquestionable integrity