Head of Employee Banking at Standard Chartered Bank Kenya

JOB SUMMARY

• Lead Employee Banking (EB) by partnering with Corporate, Commercial & Institutional Banking (CCIB), Business Banking (BB) (incl. Medium Enterprises (ME)) to originate global, regional and multi-market Employee Banking deals.
• Lead Employee Banking by working closely with region and country team to originate sales volume for Employee Banking deals.
• Develop and deliver Employee Banking proposition across Standard Chartered Bank Kenya (SCB) with specific focus on CCIB, Business Banking (incl. ME) customers.
• Drive implementation of Digital Agenda of the strategy.
• Curate attractive and differentiated Personal and Affluent Employee Banking proposition for both onboarding, retention, cross-sell and cross segment upgrade.
• Deliver on the EB strategic pillars to support accelerated growth through:
  • doubling impact from focus companies
  •  leverage on CCIB to drive scale
  •  company management to drive penetration, risk management and address service issues
• Drive company activations working with branches to create opportunities.
• Drive 100% productivity within the RMs.

RESPONSIBILITIES

Strategy

• Partner with CCIB, Business Banking (incl. ME), Segment & Product, Digital, Distribution and second line to deliver the following:
  • Differentiated EB proposition for corporates and their employees
  • End to end digital model for Employee Banking origination and on-going client management
• Support the Head of Personal Banking in building a concrete business strategy for Employee Banking.
• Responsible for the overall EB sales kit and proposition.

Business

• To build a specific focus on originating CCIB, Business Banking (incl. ME) with first of its kind deals.
• Partner with CCIB, Business banking to tap into regional/global deals to deliver acquisition targets.
• In collaboration with Segment & Product and Distribution, develop the end-to-end operating model for delivery of Employee Banking proposition.
• Ensure on-going performance review to enhance and expand proposition and products for Employee Banking.
• Develop and roll-out country pitch book for CCIB and Business Banking’s inclusion in the sales pitch and RFP process for new corporate or existing corporate accounts.
• Collaborate with Group Account Managers and operate externally across the organisational fabric of senior customer organisation.

Processes

• In collaboration with Segment & Product, Distribution, COO’s office and second line to develop risk and process framework.  
• In collaboration with Finance, Product and Segment to finalise MI and Performance Management roadmap and requirements.
• Ensure adherence to the relevant policies.

People & Talent

• Lead through example, adopt and practice appropriate culture and values.  Set appropriate tone and expectations and work in collaboration with risk and control partners.
• Ability to work in a multi-cultural environment.
• Share best practices and lessons learnt across teams.

Risk Management

• Ensure a full understanding of the risk and control environment in area of responsibility with particular emphasis on end-to-end risk management controls for Employee Banking customers.

Governance

• Ensure end to end process of Employee Banking are appropriately designed and in line with the ERMF guidelines.
• Ensure adherence to relevant PPG guidelines and requirements.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the Employee Banking team to achieve the outcomes set out in the Bank’s Conduct Principles. Fair Outcomes for Clients, Effective Financial Markets, Financial Crime Compliance, The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• CCIB, BB, ME coverage team
• Regional and country Employee Banking and Client Acquisition teams
• Product and Segment teams
• Regional and Country CPBB Heads
• CPBB MT members
• CFCC
• Operational Risk

Other Responsibilities

• Embed Here for Good and the Group’s brand and values in the business.
• Perform other responsibilities assigned under Group, Region, Country, Business or Functional policies and procedures.
• Work effectively across SCB, using values behaviours to drive overall business growth

Qualification

• Tertiary or Professional Education/Qualification
• 15+ years of multi-national experience in banking/financial services
• 10+ years of driving sales management within the retail sector
•  At least 5 years’ managerial experience in the Banking Industry. 

Our Ideal Candidate

• Deep understanding of Employee Banking business and products
• Experience in Sales or Relationship management.
• In-depth knowledge of Retail Clients products, services and delivery channels 
• Thorough understanding of the market and its dynamics
• Strong analytical and problem-solving skills
• Proven ability to effectively collaborate with a wide range of stakeholders
• Proactive and positive with the ability to use independent judgement and make sound decisions
• Good presentation, time management, negotiation and influencing skills
• Focused, organised, tenacious and willing to challenge when required
• Excellent written & oral communication skills

Role Specific Technical Competencies

• Project Management skills