Head of Field ICT (Based in Any Ocba Hub) at Medecins Sans Frontieres (MSF)

GENERAL OBJECTIVES

Overall, the Head of Field ICT oversees the implementation and support of ICT infrastructure (inc. telecom) / information systems for the MSF OCBA field programmes, ensuring availability of the necessary tools for their operation, actively looking for synergies between Field and HQ, guaranteeing an optimal development of processes contributing to the efficiency and quality of the organization. This includes as well:

• Overseeing the performance of user support processes, activities and documented resolutions, identifying problem areas and delivering solutions to enhance quality of service and ensure operational continuity.
• Ensuring the secure and effective operation of all computer systems, related applications, hardware and software used in the Field, according to ICT infrastructure, information system and communications strategies to ensure proper management of ICT and the services provided.
• The activities should be done ensuring proper alignment with and engagement of Logistics teams, as they are in charge of base field user support and basic ICT maintenance at field level. Therefore, the Head of Field ICT will closely coordinate activities and engage with the Head of Operational Logistics as key stakeholder.

SELECTION CRITERIA

• University degree in a relevant field (Electrical/Telecom Engineering, Computer Science, etc.), or equivalent work experience.
• Minimum experience of 7 years working in ICT, of which at least 3 coordinating projects, teams and/or services.
• Previous experience with MSF is required, either working with Field ICT services / technologies, or as field IT Officer and/or Logistics Coordinator.
• Relevant knowledge of digital workplace (user devices & services) and ICT infrastructure, including concepts of telecom, is mandatorily required for this position.
• Oriented to service provision and management, with a focus on the benefits that technology can bring to our humanitarian social mission.
• Experience working with a diverse, non-technical, geographically dispersed organization is a strong asset.
• Fluency in English is required. Spanish, French or Arabic will be highly valued as well.
• Availability and flexibility in terms of working hours, as well as to travel internationally.

KEY SOFT SKILLS TO SUCCEED IN THIS ROLE

• Able to manage multiple high priority initiatives in an emergency focused, fast paced environment, keeping clarity and calmness of thought while working under pressure and meeting deadlines effectively.
• Great communication skills, including public speaking, writing skills and active listening, oriented to both technical staff, non-IT stakeholders and senior management. Ability to promote honest and respectful communication.
• Excellence at translating complex technical concepts to ideas that can be understood by non-technical people to enhance understanding and drive positive outcomes.
• Ability to manage uncertainty and complexity, and to feel comfortable working in a risk-tolerant environment, willing to face and embrace change.
• Able and willing to travel on a regular basis.
• Excellent planning, organization, and team management skills, and ability to foster a strong collaborative environment.
• Strong customer focus. Ability to adapt her/his approaches and strategies to the needs of users and stakeholders.

CONDITIONS

• Position based in any MSF-OCBA Hub, preferably outside of Spain. Hubs outside of Spain: Bogotá, Dakar, Amman, Nairobi. Final location will be subject to the employability of the preselected candidate (residency, work permit, etc.).
• Full time job, duration linked to that of the program. Minimum commitment of 3 years.
• Annual gross salary: Salary Scale HQ-4C level (divided into 12 monthly payments) + secondary benefits based on MSF OCBA Reward Policy. Subjected to local conditions
• Starting date: as soon as possible