Head of IT at Jumia

Job description

• Main point of contact on all IT-related services for the company (I.T rep)
• Defining and monitoring the I.T process.
• Implementation and Managing of Company ERP Systems
• Continually seeking opportunities to increase staff and client satisfaction and deepen client relationships.
• Coordinating the training of staff on how to use the company systems.
• Mentoring and training new ICT staff.
• Coordinating implementation of new systems.
• Ensuring the smooth running of all ICT systems, including anti-virus software, print services, email provision and database implementation
• Coordinating with service providers to ensure proper service delivery to the organization.
• Ensuring the security of data from internal and external network attacks
• Managing crisis situations, which may involve complex technical hardware or software problems by resolving in a timely fashion.
• Advising the business about acquisition of new systems and assets related to I.T when preparing budgets
• Assist in hiring of new talent to join the I.T or related department.
• Recommending information technology strategies, policies, and procedures by evaluating organization outcomes, identifying problems; evaluating trends; anticipating requirements.
• Keeping up with the latest technologies.

Requirements

• 5 years experience in IT related field
• Understanding and application of IT support programs