Head of Operations – Ferry Company at Career Management Centre

Overall Job Summary

• The Head of Operations role is to provide strategic leadership for the ferry company's fleet operations, focusing on enhancing profitability, streamlining operations and logistics efficiency, and elevating customer experience. This role requires an entrepreneurial mind-set to drive innovation and foster a dedicated operations team
• The Head of Operations oversees all aspects of ferry operations, ensuring smooth and safe transport while implementing best practices to improve service and efficiency in the maritime transportation industry.

Key Responsibilities & Duties:
Strategic Planning and Execution:

• Develop and execute strategic plans to propel the growth and profitability of the ferry business line.
• Identify market opportunities, analyze industry trends, and recommend initiatives to capitalize on emerging business prospects.
• Design new processes to improve quality, increase productivity or enhance profitability.

Operational Management:

• Develop and implement operations plans to optimize ferry services and ensure efficient operations.
• Oversee daily activities related to ferry scheduling, routing, and passenger services.
• Monitor and analyze performance metrics, implementing improvements to enhance service quality and reliability.
• Collaborate with other departments to streamline operations and ensure seamless coordination.
• Assess the viability of workflow improvements and oversee their implementation to improve efficiency.
• Monitor fuel usage and adherence to fueling procedures to minimize costs and environmental impact.

Financial Management:

• Manage the budget for ferry operations, including revenue forecasting, expense control and cost optimization initiatives.
• Implement pricing strategies, fare structures, and revenue enhancement programs to maximize profitability while maintaining competitiveness in the market.

Customer Experience Enhancement:

• Devise and execute strategies to elevate the overall customer experience, encompassing onboard services, ticketing systems, and customer feedback mechanisms.
• Monitor customer satisfaction levels and spearhead initiatives to address areas for improvement, ensuring unparalleled levels of customer retention and loyalty.

Team Leadership and Development:

• Lead and inspire a diverse team of operations staff, fostering a culture of accountability, collaboration, and innovation.
• Provide mentorship, coaching, and professional development opportunities to enhance the skills and capabilities of the operations team.

Regulatory Compliance:

• Ensure strict adherence to all relevant regulatory requirements, maritime laws, safety standards, and environmental regulations.
• Liaise with regulatory authorities, industry organizations, and stakeholders to stay abreast of regulatory changes and ensure unwavering adherence to best practices.

Risk Management:

• Identify potential risks and vulnerabilities in ferry operations, developing robust strategies to mitigate risks related to safety, security, and business continuity.
• Implement comprehensive risk management processes, emergency response plans, and contingency measures to fortify the resilience of ferry operations.

Qualifications and Skills:

• Bachelor's degree in Business Administration, transport and logistics Management, Maritime Studies, Engineering or related field. MBA or advanced degree is preferred.
• Proven track record of success in Transport and fleet operations Management,
• Maritime transportation or ferry operations is a distict advantage,
• Demonstrating a flair for driving business growth and operational excellence.
• Exceptional business acumen, financial literacy and analytical skills, enabling data-driven decision-making and the development of compelling business cases.
• Outstanding leadership and management abilities, with a knack for inspiring and motivating teams to achieve ambitious goals in a fast-paced environment.
• Great communication and interpersonal skills, facilitating seamless collaboration with cross-functional teams, customers and external stakeholders.
• In-depth understanding of regulatory requirements, safety standards and industry best practices in maritime transportation is an added advantage
• Strategic thinker with an entrepreneurial mindset, adept at identifying opportunities, solving complex problems and fostering innovation.