Dispatch Manager at Reeds Africa Consult

We are looking for a detail-oriented and organized Dispatch Manager to oversee daily dispatch operations within our facility. The ideal candidate will ensure accurate order processing, timely dispatch, proper documentation, and smooth coordination between production, warehousing, and transport teams.

Job Description

Order & Dispatch Management

• Plan, schedule, and oversee daily dispatches to customers, retail stores, and distribution points.
• Verify that all goods prepared for dispatch match customer orders and internal requisitions.
• Ensure proper packaging, labeling, and documentation for each order.
• Track dispatch timelines to ensure timely deliveries.

Coordination & Logistics

• Work closely with production, warehouse, and sales teams to confirm order status and dispatch readiness.
• Liaise with drivers, riders, or courier companies to allocate delivery routes efficiently.
• Monitor delivery progress and resolve any issues related to delays or misroutes.

Documentation & Reporting

• Maintain accurate dispatch records, delivery notes, invoices, and stock movement logs.
• Prepare daily/weekly dispatch reports for management.
• Ensure all returned goods or delivery exceptions are documented and addressed promptly.

Inventory Oversight

• Collaborate with the warehouse team to monitor stock availability and reconcile dispatch quantities.
• Conduct periodic spot-checks on goods prepared for dispatch.
• Assist in monthly or quarterly stock takes.

Quality & Compliance

• Ensure all products leaving the facility meet quality and packaging standards.
• Uphold safety and SOP compliance in all dispatch operations.
• Train and supervise dispatch staff, ensuring efficient and professional workflow

Job Requirements

• Diploma or Degree in Supply Chain Management, Logistics, Business Administration or related field.
• 2–4 years’ experience in dispatch, warehouse, logistics, or production operations.
• Strong knowledge of dispatch planning and inventory systems.
• Excellent organizational skills with high accuracy and attention to detail.
• Proficient in MS Office and basic ERP or stock management systems.
• Strong communication and team leadership abilities.