Head of Platform Operations at Wasoko

Skills / Experience

The ideal candidate should have:

• Comfortable creating roadmaps prioritized by impact and effort and maintaining a balance between thought and action.
• Product/engineering + Business knowledge for prioritizing basic effort and impact
• Knowledge of the eCommerce business and stack, best practices, competitive benchmarking, UX research and basic design
• A working understanding of public stacks, libraries and tools available that can help us hack together solutions fast [vs. always building ground up]
• Excellent cross-functional working relationships and matrix navigation, often using influence to lead
• Knowledge of the Wasoko business and stack is helpful
• Comfortable with ambiguity, o to 1 build, capability to see the big picture and the transition from now to then

Key KPI’s

• Coordinate inputs for the drafting of the 2023 roadmap for a] merchant app b] backend tools c] BI & reporting; to be revised every quarter
• Execution of the agreed roadmap, flagging & escalating delays, implementation of workarounds to mitigate business impact
• Scoping and specing a] Fraud engine b] Loyalty c] Freelancer flows and new asks from time to time
• Build an experiment setup and governance for measurement and improvement of UX [search, browse, properties [e.g. deals, trending, recommended etc.] ranking, in-app merchandising, notifications, off-app notifications e.g. SMS, Whatsapp etc.
• Overall outcome metrics e.g. GMV / Customer, Session Conversion [GMV / Session, checkout / app-open], Funnel Conversion [10D FT2T, Churn from X% to Y%], user activity [CIB/EIB, MAU/EIB, DAU/MAU etc.] and flag edge-cases for RCA.
• Be the control tower on everything that changes and impacts customer traction or experience on the app.