Head of Product & Engineering at Turnkey Africa Kenya

Required profile

• 5+ years in product, engineering, delivery, technical operations or platform execution roles.
• Has led people, squads, workstreams or delivery teams, even if not yet at large-company head-of-function level.
• Experience working in a live customer-facing platform environment.
• Experience working closely with engineering teams and business/commercial teams.
• Experience with SaaS, fintech, InsurTech, marketplace, payments, lending, agency banking, platform operations or integration-heavy environments.

Technical and delivery capability

• Understands APIs, integrations and basic distributed-system issues.
• Can read system diagrams and integration flows.
• Understands release management, QA, rollback, monitoring and incident response.
• Can ask engineers practical questions and challenge respectfully.
• Can distinguish between product issues, engineering issues, support issues, user-training issues and partner-side issues.
• Can communicate technical issues clearly to non-technical teams.

Leadership attributes

• High ownership.
• Learns fast.
• Stays calm under pressure.
• Direct and clear communicator.
• Comfortable with ambiguity.
• Can bring order without creating bureaucracy.
• Comfortable being coached.
• Can challenge respectfully.
• Can work with senior leaders without becoming passive.
• Can grow quickly as the business grows.