Head of Quality at Wilderness

HEAD OF QUALITY

• The leadership and management of the quality department are vested on the Head of Quality. He/She shall be the Head of Quality for both operations and the technical departments and shall therefore retain direct liaison with the Head of maintenance and operations.

Responsibilities

• He/She is responsible to the Accountable Manager and to the Authority on matters pertaining to quality.
• Responsible to the Accountable Manager for the effective management of the Quality Department and assuring compliance with Company Quality Policy as defined by the Quality Manual and regulations.
• Responsible for establishing an independent quality system to monitor compliance with all Kenya Civil Aviation Authority Approval (KCAA) currently held by the company
• Responsible for liaising and negotiating with Kenya Civil Aviation Authority, on behalf of the Accountable Manager, in matters regarding the maintenance and operations of the company approval granted by the KCAA
• Responsible for implementing a quality audit program in which compliance with all maintenance procedures is reviewed at regular intervals in relation to scope of Approval held. Any observed noncompliance or poor standards are brought to the attention of the person concerned via his/her manager
• The QM has direct access to the Accountable Manager and the Authority in the event of any reported discrepancy not being adequately attended to by the relevant person
• Assessing the terms of reference of his staff and their interpretation
• Assessing sub-contractors for extension of the quality system, and
• Assessing external specialist services required to be used by the company in the performance of maintenance.
• Assessing suppliers of new and used components, and materials, for satisfactory production quality in relation to the needs of the organization
• Preparing standard practices and procedures for use within the organization, derived from approved sources, and keeping them up to date
• Ensuring that all sub-contract orders are correctly detailed and that the requirements of the contract/order are fulfilled in respect of inspection and quality control.
• Acting on any corrective action resulting from quality audit by external or internal organization
• For monitoring the organization's compliance with regulatory approvals and requesting remedial action as necessary by the Head of Maintenance and Operations respectively, as appropriate.
• To ensure that quality of services produced meet or exceed both customer and regulatory requirements through active leadership and effective implementation of total quality management. That is, to develop a continuous improvement system and a participative culture among staff so that individual talents can, through team effort, be effectively utilized to improve departmental and company performance.
• Maintaining and keeping current all Quality Audit and inspection records for review at any time by the competent authority and other external bodies as appropriate.
• Keep the Accountable Manager informed on all activities related to the Quality System.