Head of Recruitment at CloudFactory

Description

• At CloudFactory, we believe that talent is equally distributed, but opportunity is not. That is why as the Workforce Recruitment team, we need to develop the muscle to expand our hiring reach within Nepal and Kenya as well as the rest of the developing world. One of the main objectives of our team is to establish CloudFactory as the employer of choice for digital work in the locations where we operate. We will build a strong foundation in place for the future expansion of our workforce into more countries and territories which will give us the ability to tap into a larger and more diverse talent pool to increase our capability to support a wider range of use cases for our clients.
• The Recruitment team is accountable for the fulfillment of the demand side of the business by maintaining a Talent Pool of skilled CloudWorkers [in teams] ready to be deployed to WorkStreams. Our responsibility is to attract the best qualified CloudWorkers who excel in 3Cs – competency, character, and community. This will enable them to earn, learn, and serve thus becoming leaders worth following.

Key Responsibilities

As the Head of Workforce Recruitment, you will be responsible for the following:

• Lead the team of Recruitment Specialists in workforce locations [currently Nepal, Kenya and Philippines]
• Build strategy that drives brand awareness, attract skilled candidates, and establish CloudFactory as the employer of choice for digital work
• Establish partnership agreements with local organizations in the region to forge mutually-beneficial MOUs to employ skilled candidates
• Establish a robust screening and vetting process to ensure that only the best candidates who excel in 3Cs – competency, character, and community – are selected to be part of CloudFactory’s talent Pool
• Partner with local country heads and regional operations teams to ensure our recruitment processes are in accordance with relevant local labor laws and best hiring practices in the region
• Partner with the Learning Design and Development team to understand CloudFactory Product offerings and the skills required so we can develop effective target sourcing strategies and ensure that our skills assessments effectively measure the right skill sets
• Coordinate with Staffing team stakeholders to ensure there is enough supply of skilled CloudWorkers in the Talent Pool to fulfill current and forecasted staffing needs.
• Track CloudWorkers performance for the first 90 days to continually improve on our recruitment strategy to ensure we only attract the best candidates who excel in the 3Cs – Competency, Character, and Community.
• Develop plans for geographic expansion to support the larged skilled talent pool, diversification, or hiring for new talents.

Performance Metrics

• Time to fill - Time taken from date of demand request to when CloudWorkers start training
• CloudWorkers performance for the first 30/60 /90 days of WorkStream placement [Time to meet client expectations, Accuracy, Throughput and Activity data]
• CW churn rate for the first 30/60 /90 days of WorkStream placement
• Team Lead CSAT
• Staffing hours fulfillment
• CW (Team and Individual) Conversion rate ( Applicant > Working Pool )
• Training Attendance - [% of CWs attending the training vs. requested]
• Production Fulfillment - [% of CWs who pass training vs. request]
• Applicant NPS
• Cost of acquisition per CW

Requirements

• Minimum 5 years experience in global recruiting.
• Has recruited in large-scale and very fast-paced businesses.
• Knowledge of global recruitment laws.

Benefits

• Great Mission and Culture
• Meaningful Work
• Market competitive salary
• Quarterly variable compensation
• Remote and Home working
• Commuter/home office, internet and airtime allowance
• Comprehensive medical cover including dental, vision and emergency benefits and an annual Health Spending Account
• Group life insurance
• Personal development and growth opportunities
• Office snacks and lunch
• Periodic team building and social events