Head of Retail at Ramco Group

As Head of Retail, you will oversee a chain of retail stores where you are responsible for overall success of all the outlets, which includes meeting your financial and service targets. You are responsible for maintaining standards, attractive display and merchandising, maximizing margin potential and identifying and implementing new products and service offers, whilst maintaining the highest level of service.

DUTIES AND RESPONSIBILITIES

1.  Get new business development ideas.
2. Build high quality brand image through merchandising. 
3. Maximising profitability and setting/meeting sales targets, including motivating staff
4. Provide cost and sales analysis on all retail products offered
5. Develop and maintain retail KPI’s
6. Oversee Cash handling and cash reconciliation
7. Oversee Stock Control
8. Monitor stock in each shop, ensure adequate supplies
9. Oversee daily management of all goods-in and monitor their consumption
10. Create enjoyable customer experience which exceeds customary standards and service levels
11. Maintain brand standards
12. Give support to staff so they can have the opportunity to develop their skills in the role
13. and to achieve growth in sales.
14. Ensure that all performance issues, and other issues within the branches, are addressed in an appropriate and timely manner.
15. Identify and implement improved service practices and procedures
16. Maintain accurate client data-base information
17. Implement cyclical displays to support in-house promotions and events
18. Liaise with Marketing and Sales to initiate and implement promotions and events within the branches
19. Liaise with Marketing for promotional requirements and create promotional offers
20. Deal with customer queries and complaints
21. To ensure appraisals are completed annually
22. Ensure that all branches have the licence required for operation
23. To ensure all shops are efficiently and effectively managed, visiting them regularly, and monitoring their compliance with policy, procedure, and standards
24. Working in conjunction with consultants and contractors, to carry out new shop site evaluations, fit out etc.
25. Ensuring compliance with health and safety legislation
26. Any other assigned duties

JOB SPECIFICATIONS:

• The ability to manage, motivate and inspire others.
• Display a positive and proactive approach to lead change.
• Highly self-motivated
• A flexible approach to working hours, including weekend working
• A positive and ‘can do’ attitude
• Passionate, enthusiastic & driven.
• Proactive and able to lead a team to achieve results.