Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world’s mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are work...
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Proven experience in building and managing Operational relationship with the customer not only on delivery but also post-delivery support and excel in management of escalations.
An extensive network in the Business Area and Service Delivery organizations to enable program outcomes in needs of escalations for people and product critical aspects
Must ensure sales forecast accuracy for the quarter being delivered and a relatively solid forecast of growth in net sales for the financial year
Proven record in add-on-sales on customer installed base
Must be able to work in a complex matrix organization
Must be able to demonstrate operational leadership in project execution and planning. The use of agile methodology to simplify ways of working and enable customer outcomes is a mandatory expectation of this role
Must be able to collaborate with our Networks, Customer Support & Managed Services organizations where required to the benefit of both Ericsson and the customer.
Key Performance indicators:
Projects P&L - Meet or improve the SDP3 and TG2 Business Case for each project in your portfolio, adhere to the XLPM methodology, directive and manage projects in Global Chronos
Customer Satisfaction - The satisfaction of Key Stakeholders in the customer will be based upon feedback/evidence received by the Head of CSS throughout the year
Add on sales - Meet or exceed your quarterly Add-on-sale targets
Demand forecast - Secure proper project resourcing and delivery, Monthly handshake of Supply forecast with CU Supply SPOC
The skills you bring:
Minimum 7-10 years’ experience in leading people (architects, integrators, engineers, operations staff) either in customer programs, operations or as domain line manager with experience in pre-sales, delivery of projects and operations
Education qualifications - minimum bachelor’s degree, MBA or equivalent master is a plus. Financial background is a plus
Intimate understanding of the BCSS technology portfolio for the specific program being delivered
Extensive experience in having managed Projects/Programs with full financial responsibility and forecasting Must be able to build and execute on expansion and evolution plans for installed base in place.
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