Technical Services Manager at Serena Hotels

Position Summary

• The Technical Services Manager provides centralized technical oversight and engineering governance across TPSK properties in Kenya.
• The role focuses on standardization, compliance assurance, asset lifecycle management, risk mitigation, and CAPEX
• planning across the portfolio. This is a strategic and oversight position rather than a single-property operational role.

Key Responsibilities

• Establish and enforce engineering governance frameworks across Kenya properties.
• Review and approve CAPEX proposals and technical specifications.
• Conduct portfolio-wide engineering audits and asset condition assessments.
• Standardize preventive maintenance systems and reporting metrics.
• Monitor statutory and environmental compliance across all units.
• Support major refurbishments and development projects.
• Oversee supplier performance and SLA compliance.
• Provide executive-level engineering performance reporting.
• Drive sustainability, energy efficiency, and cost optimization initiatives

Minimum Requirements

• Bachelor’s Degree in Mechanical, Electrical, or Building Services Engineering from a recognized institution.
• Professional registration with a relevant Engineering Regulatory Body (mandatory or strongly preferred depending on jurisdiction).
• Minimum 8–10 years of progressive experience in engineering and maintenance leadership within luxury hospitality or large-scale facilities environments.
• Demonstrated expertise in MEP systems, HVAC, power generation and distribution, fire & life safety systems, and building management systems (BMS).
• Proven experience in budget preparation, cost control, and CAPEX planning.
• Strong leadership track record managing multidisciplinary engineering teams.

Core Competencies

• Up-to-date knowledge of emerging engineering technologies, sustainability practices, and hospitality maintenance standards.
• Extensive experience in five-star hotels or upscale resorts, with a strong asset protection mindset.
• Strategic thinking with the ability to translate technical vision into operational execution.
• Strong analytical, problem-solving, and sound decision-making capability under pressure.
• High-level project management capability, including renovations and capital works oversight.
• In-depth knowledge of statutory compliance frameworks, building codes, environmental regulations, and safety standards.
• Strong financial acumen, including budgeting, forecasting, and variance analysis.
• Ability to build, motivate, and develop high-performing engineering teams.
• Excellent stakeholder management, communication, and negotiation skills.
• Ability to operate effectively in dynamic, multi-stakeholder, and high-pressure environments.