Head of Technology Solutions Delivery at Kenya Airways

Job Purpose:

Reporting to the Chief Information and Data Officer, the ideal candidate will lead the Technology Solutions Delivery section in working with the business users in successfully implanting Technology business systems from project inception to delivery within stipulated deadlines as well as monitoring the effectiveness of business systems and adapt them to evolving and changing environments.

Principal Accountabilities:

• Be an integral part of the strategic development process and keep the Chief Information & Data Officer fully briefed of all upcoming operational process requirements/changes.
• Manage business system implementation projects from inception through delivery and continue to perform post-implementation audits.
• Ensure that business system implementation meet set business objectives, bring about desired improvements in the target business area and are delivered within time and budget allocations.
• Develop and motivate innovate and inspired IT development team and re-evaluate their skills and progress to ensure delivery of KRA’s.
• Manage external project resources and vendors to ensure that all project needs, milestones, and timeframes will be met.
• Manage the inter-departmental client relationship, drawing on resources throughout the company to deliver on business needs through a coordinated development of related systems.
• Provide users with guidelines in both emerging technologies as well as application of best practice implementation and usage as to ensure that they use technology in the best way possible.

Knowledge, Skills and experience:

• Bachelor’s degree in Degree in Computer Science, IT or any other related filed from a recognized institution.
• Must possess either CBAP, ITIL or COBIT5 Certification.
• Project Management Certification.
• Minimum of 7 years’ experience as a leader in IT solutions development and project Management in a similarly sized organization for business services delivery.
• Demonstrate capability in leading teams in business requirement analysis and solutions delivery – from conception to operationalization.
• At least 7-year overall IT management experience – added advantage.
• IT Business Support product certification.
• Membership and other relevant IT Certification.
• DevOps certification is an added advantage.
• Relevant Business Analysis skills, training, and experience.
• Demonstrated success in budget and financial management.
• Demonstrated ability to build and manage high performance technology teams.
• Ability to champion solutions with high payback potential.
• Experience in customer relationship management.
• Superior team leadership, team working and co-operation skills with the ability to influence positively and champion high performance.
• Excellent communication, interpersonal & analytical skills with the ability to work confidently on high priority problems.
• Ability to handle pressure and difficult situations with resilience, calmly and effectively.
• Must be a person of unquestionable integrity.

Behavioural Competences:

• Teamwork and cooperation.
• Strong work ethics.
• Results oriented.
• Achievement Drive & Initiative.
• Attention to details and accuracy.
• Good organizational skills.