Jobs at Kenya Airways

Job Purpose:

Reporting to the Chief Information and Data Officer, the ideal candidate will lead the Technology Solutions Delivery section in working with the business users in successfully implanting Technology business systems from project inception to delivery within stipulated deadlines as well as monitoring the effectiveness of business systems and adapt them to evolving and changing environments.

Principal Accountabilities:

• Be an integral part of the strategic development process and keep the Chief Information & Data Officer fully briefed of all upcoming operational process requirements/changes.
• Manage business system implementation projects from inception through delivery and continue to perform post-implementation audits.
• Ensure that business system implementation meet set business objectives, bring about desired improvements in the target business area and are delivered within time and budget allocations.
• Develop and motivate innovate and inspired IT development team and re-evaluate their skills and progress to ensure delivery of KRA’s.
• Manage external project resources and vendors to ensure that all project needs, milestones, and timeframes will be met.
• Manage the inter-departmental client relationship, drawing on resources throughout the company to deliver on business needs through a coordinated development of related systems.
• Provide users with guidelines in both emerging technologies as well as application of best practice implementation and usage as to ensure that they use technology in the best way possible.

Knowledge, Skills and experience:

• Bachelor’s degree in Degree in Computer Science, IT or any other related filed from a recognized institution.
• Must possess either CBAP, ITIL or COBIT5 Certification.
• Project Management Certification.
• Minimum of 7 years’ experience as a leader in IT solutions development and project Management in a similarly sized organization for business services delivery.
• Demonstrate capability in leading teams in business requirement analysis and solutions delivery – from conception to operationalization.
• At least 7-year overall IT management experience – added advantage.
• IT Business Support product certification.
• Membership and other relevant IT Certification.
• DevOps certification is an added advantage.
• Relevant Business Analysis skills, training, and experience.
• Demonstrated success in budget and financial management.
• Demonstrated ability to build and manage high performance technology teams.
• Ability to champion solutions with high payback potential.
• Experience in customer relationship management.
• Superior team leadership, team working and co-operation skills with the ability to influence positively and champion high performance.
• Excellent communication, interpersonal & analytical skills with the ability to work confidently on high priority problems.
• Ability to handle pressure and difficult situations with resilience, calmly and effectively.
• Must be a person of unquestionable integrity.

Behavioural Competences:

• Teamwork and cooperation.
• Strong work ethics.
• Results oriented.
• Achievement Drive & Initiative.
• Attention to details and accuracy.
• Good organizational skills.

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Job Purpose:

The ideal candidate will define and execute payment strategy for KQ online platforms; Responsible for reporting and detecting payment anomalies, successes rates and trends and clearly communicate on status of actions and issues to improve current success/conversion rates. Provide KQ with accurate and reliable monitoring task in online payments which increases customer satisfaction, improve conversion rates and decline costs resulting from lost sales.

Key accountabilities/ Responsibilities:

• Measure on regular intervals the success rates of the various payment options split over the various countries (POS).
• Compare the success rates of the same payment options over the various payment providers and front-end tools (EBT, MMB, ICI).
• Measure both pro-active as well reactive other payment related transaction results (materialization, inquiries) and report on these to the business stakeholders.
• Encourage the use of AMOP to reduce on online payment cost for acceptance and other related costs.
• Perform daily payment monitoring by using the various systems optimally.
• Be the key player/user and linking pin for the Amadeus Payment Manager (APM).
• Play a pro-active role in monitoring at times where errors can be expected like releases and Maintenance and System Upgrades at the side of Payment providers.
• Pro-actively and adequately report on payment incidents to the relevant parties.
• Assist and advice how the Payment Monitoring can be improved.
• Represent E-payments in the debriefing of Payment Incidents Meetings with external parties.
• Monitor on regular intervals the e-Payment admin tool to check correct settings, report on findings.
• Manage ABR-sheets (Amadeus Business Rules) and Office ID’s.
• Initiate authorization reversals at instigation of sales organization in case of double authorization with acquiring bank.
• Perform an active role in the testing of payment options after new release /deployments of the various user interfaces.
• Become the central function for the various departments in respect to testing credit cards for test activities to avoid payments devices (card & readers) being scattered over the organization and to minimize fraud resulting from multiple users.
• Keep test logs and have access to test logs of other departments.
• Perform testing once a new FOP has gone live on the various user interfaces. Testing to be performed over the various systems.
• Make sure the back-office process (creating internal refund, voiding tickets and reconciliation) are handled properly.
• Safeguard the integrity of the live payment options by making sure it is known who have performed which actions with the payment devices.
• Gather knowledge to keep abreast of new developments in e- payments.
• Manage all costs related to payments and in liaison with e-sales team Identify efficient alternative payment methods which have list cost and implement in different markets.
• Manage and maintain PCI DSS compliance with the different suppliers.
• Develop and execute MOTO payment plan in line with PCI DSS requirements.
• Define and maintain multi payment experience across the online platforms.

Knowledge, Skills, and experience

• Bachelor’s degree in business related field.
• Minimum of 3 years’ experience in E-payments field.
• Proficiency in MS office, internet use.
• Fluent in written and spoken English.
• Proficiency in the usage of airline passenger systems.
• IT proficiency with good knowledge in Finance.