E-Payment Specialist at Kenya Airways

Job Purpose:

The ideal candidate will define and execute payment strategy for KQ online platforms; Responsible for reporting and detecting payment anomalies, successes rates and trends and clearly communicate on status of actions and issues to improve current success/conversion rates. Provide KQ with accurate and reliable monitoring task in online payments which increases customer satisfaction, improve conversion rates and decline costs resulting from lost sales.

Key accountabilities/ Responsibilities:

• Measure on regular intervals the success rates of the various payment options split over the various countries (POS).
• Compare the success rates of the same payment options over the various payment providers and front-end tools (EBT, MMB, ICI).
• Measure both pro-active as well reactive other payment related transaction results (materialization, inquiries) and report on these to the business stakeholders.
• Encourage the use of AMOP to reduce on online payment cost for acceptance and other related costs.
• Perform daily payment monitoring by using the various systems optimally.
• Be the key player/user and linking pin for the Amadeus Payment Manager (APM).
• Play a pro-active role in monitoring at times where errors can be expected like releases and Maintenance and System Upgrades at the side of Payment providers.
• Pro-actively and adequately report on payment incidents to the relevant parties.
• Assist and advice how the Payment Monitoring can be improved.
• Represent E-payments in the debriefing of Payment Incidents Meetings with external parties.
• Monitor on regular intervals the e-Payment admin tool to check correct settings, report on findings.
• Manage ABR-sheets (Amadeus Business Rules) and Office ID’s.
• Initiate authorization reversals at instigation of sales organization in case of double authorization with acquiring bank.
• Perform an active role in the testing of payment options after new release /deployments of the various user interfaces.
• Become the central function for the various departments in respect to testing credit cards for test activities to avoid payments devices (card & readers) being scattered over the organization and to minimize fraud resulting from multiple users.
• Keep test logs and have access to test logs of other departments.
• Perform testing once a new FOP has gone live on the various user interfaces. Testing to be performed over the various systems.
• Make sure the back-office process (creating internal refund, voiding tickets and reconciliation) are handled properly.
• Safeguard the integrity of the live payment options by making sure it is known who have performed which actions with the payment devices.
• Gather knowledge to keep abreast of new developments in e- payments.
• Manage all costs related to payments and in liaison with e-sales team Identify efficient alternative payment methods which have list cost and implement in different markets.
• Manage and maintain PCI DSS compliance with the different suppliers.
• Develop and execute MOTO payment plan in line with PCI DSS requirements.
• Define and maintain multi payment experience across the online platforms.

Knowledge, Skills, and experience

• Bachelor’s degree in business related field.
• Minimum of 3 years’ experience in E-payments field.
• Proficiency in MS office, internet use.
• Fluent in written and spoken English.
• Proficiency in the usage of airline passenger systems.
• IT proficiency with good knowledge in Finance.