Health Informatics & ICT Officer at Centre for Health Solutions - Kenya (CHS)

REF: CHS/HR/STP/HIICO/02/2023

Overall Job Function

Reporting to the Health Informatics Lead, the Health Informatics & ICT Officer will be responsible for the implementation of solutions that will lead to real-time data collection, submission and sharing and support Health Systems in the Shinda Tena Project. He/she will ensure overall ICT Support for CHS offices and supported sites on all ICT functions ensuring smooth, problem-free and well-documented systems to ensure the goals of the CHS Strategic plan are in progress.

Key Responsibilities

• Design, develop, deploy and support Electronic Medical Records Systems
• Design of reporting dashboards
• Support in extraction and aggregation of data for program progress monitoring and reporting through the DATIM and MOH system (DHIS)
• Support the uploading facility EMR data into the National Data Warehouse (NDWH).
• Design, develop and implement web-based and mobile health solutions to facilitate real-time data transmission and report sharing.
• Support EMR data cleaning and monitoring of daily data entry into the systems.
• Design, development, deployment and support of electronic systems for patient monitoring, as well as the aggregate database for program monitoring and reporting to MOH and donors.
• Implementation of solutions that will lead to real-time data collection, submission and sharing
• Hardware and network setup and maintenance.
• Write programming scripts to perform automated data accuracy checks and generate reports of any identified inconsistencies.
• Generate monthly data summaries to help track and inform on program performance.
• Support the roll-out of eHTS, eVMMC, eCommunity ART, WebADIT and expansion of EMR to additional sites.
• Implementation of the interoperability layer.
• Support the roll-out and operationalization of the POC EMR systems.
• Support in the design, development and maintenance of other program databases/ systems such as Ushauri and Mlab.
• Ensure applications support, including hardware/Software Installations
• Receive and log requests for support from users and respond to the requests in a logical and prioritized manner.
• Assisting in resolving problems (e.g. poor performance) and faults (e.g. system failure) occurring in the operation of hardware and software.
• Ensuring all work is carried out and documented in accordance with required standards, methods and procedures.
• Liaising with Finance, Admin and Program departments to ensure integrated internal controls and full, auditable support documentation
• Providing guidance and advice to staff on policy issues related to ICT equipment safety and maintain confidentiality and observe data protection guidelines of the organization
• Monitor the progress of requests for support and ensure users and other interested parties are kept informed.
• Carry out any other reasonable duties within the overall function commensurate with the level of responsibilities of the position.
• Carry out general maintenance to hardware in regards to cleaning and ensuring smooth functionality.
• Ability to train other staff in ICT function to empower staff to handle basic support matters.
• Assets management support and distribution accountability.
• Server support functions and minor AD functionality.
• Any other related duties assigned by your supervisor

Person Specifications

• At least a Bachelor’s Degree in Information Technology or another relevant degree
• A minimum of 4 years experience in supporting HIS solutions that are used in HIV programs in Kenya
• Experience in the design, programming and administration of transactional databases (MySQL, SQL Server, PostgreSQL)
• Experience in the Windows Server and Linux Server Administration
• Experience in networking & hardware maintenance
• Experience in designing, developing, implementing and maintaining knowledge management systems that facilitate data use for decision making
• Demonstrable experience in the development and implementation of web and mobile-based solutions.
• Experience in Electronic Medical Records’ development, implementation and support
• Experience in programming skills in PHP, JavaScript CSS, XML, net (C#, ASP)
• Working knowledge of DATIM & PEPFAR reporting systems Ability to work effectively in a busy, high-pressure team environment
• Proficiency in the use of ICT, particularly in the development of web‐based solutions, maintenance of websites and working with databases.
• Excellent use of MS Office packages and office automation solutions
• Good organization, interpersonal, and negotiation and a high level of computer skills, including excellent knowledge of Microsoft Office applications and ERP systems.
• Ability to prioritize workload and demonstrate outcomes on strict deadlines
• Strong oral and written communication skills.