Home/Office Cleaning Supervisor (Quality Control) at Gap Recruitment Services Limited

Job Purpose:

The Home Cleaning Supervisor will be responsible for managing daily cleaning assignments, ensuring service quality, and maintaining professional client interactions. The role requires strong people management skills, keen attention to detail, and the ability to uphold company standards in diverse client environments.

Key Responsibilities:

• Oversee and supervise day-to-day mobile cleaning operations in residential and commercial spaces
• Allocate duties and supervise the performance of cleaning staff during site assignments
• Conduct routine and spot inspections to ensure all cleaning meets the clients quality standards
• Train new and existing staff on cleaning techniques, customer service, and company SOPs.
• Serve as the liaison between clients and the company, handling feedback and resolving issues.
• Monitor staff attendance, manage timekeeping, and coordinate job scheduling.
• Ensure efficient use and tracking of cleaning supplies, tools, and protective gear.

Qualifications and Skills:

• Minimum 5 years experience supervising cleaning teams, preferably in home, hotel, or facility-based settings.
• Strong leadership skills with the ability to motivate and train teams.
• Excellent organization, time management, and communication abilities.
• Presentable, reliable, and able to represent the company professionally in the field.
• Sound knowledge of cleaning techniques, detergents, and hygiene protocols.
• Tech savvy with knowledge of software tools and their usage.

Why Join Us?

• Be a key part of a trusted and growing cleaning service provider in Nairobi.
• Enjoy a leadership role with real impact on service quality and customer satisfaction.
• Competitive salary based on experience.
• Dynamic work environment with a supportive team culture.