Hospitality Management Executive at Superior Homes

Responsibilities:

• Supervising various teams i.e housekeeping, landscaping, and catering teams.
• Ensuring the houses and furniture are well maintained.
• Oversee the maintenance and running of the clubhouse.
• Managing budgets and ensuring cost-effectiveness.
• Liaise with the marketing team to get bookings for the available bed nights.
• Process reservations from the sales and travel agents.
• Respond to all issues and queries with prompt attention.
• Process reservations via email, phone calls or text for Pazuri at Vipingo and plan accordingly with housekeeping and catering.
• Know the selling status, rates, and benefits of all packages plans.
• Create and maintain reservation records by date of arrival.
• Process advance deposits on reservations.
• Track future room availabilities on the basis of reservations.
• Coming up with initiatives to improve the performance of our OTA’s and ensure client give us reviews.
• Ensure clients have a great experience and attend to any issues raised promptly.
• Purchase and reconcile all items needed for catering and housekeeping.
• Share a weekly report on number of reservations and status of the houses.

Requirements:

• Have a diploma or degree in hospitality management.
• Strong organizational and time management skills ability to adhere to deadlines, multi-task and be able to prioritize.
• Entrepreneurial spirit with demonstrated creativity & innovation in business.
• Ability to learn quickly and manage workload in a demanding environment.
• Experience with Microsoft Office (Word, Excel, PowerPoint).
• Outstanding communication skills with a strong attention to detail.