Hotel Manager at Corporate Staffing

Key Responsibilities:

• Overseeing the operations functions of the hotel, as per the instruction of company directors. 
• Making sure all guests receive high-quality service including handling complaints and overseeing service recovery procedures. 
• Handling corporate clients directly and taking part in the acquisition of new clients 
• Maximizing room yield and hotel revenue through innovative sales practices. 
• Ensuring the hospitality side of the business follow ISO 9001 standards (3-star hotel) I.e. develop and institute professional hospitality standards expected of a 3-star Hotel. 
• Assisting in the recruitment of key roles within hotel departments I.e. department heads and any other required job opening deemed crucial to the hotel’s success. 
• Giving timely feedback reports on assignments. 
• Hold weekly briefings and meetings with all heads of departments and staff. 
• Be accountable for the responsibilities of department heads and take up leadership amongst department heads 
• Carry out monthly performance reviews of hotel departments and recommendations on improvement of each department. 
• Making sure that the hotel meets health, safety, and security regulations and licensing laws. 
• Organizing for necessary building maintenance. 
• Recruiting, training, and supervising staff and overseeing the same where applicable. 
• Ensure all departments are routinely audited on their use of company assets.
• Ensure all decisions are made in the best interest of the hotel. 
• Report on matters that affect the company’s business in a bid to improve the business of the hotel.

Key Qualifications. 

• Bachelor’s degree or Diploma in Hospitality Management.
• Prior experience in a Managerial/Supervisory role in a Hotel Industry is an added advantage.
• Minimum of 5 years experience in the hospitality industry, 
• Experience in the fine dining industry 
• Proven food and beverage management experience
• Working knowledge of various computer software programs (MS Office, restaurant management software, POS)
• Ability to spot and resolve problems efficiently
• Mastery in delegating multiple tasks
• Communication and leadership skills
• Up to date with food and beverages trends and best practices
• Ability to manage personnel and meet financial targets
• Guest-oriented and service-minded
• Strong and sustained commitment 
• Pleasant demeanor 
• Ethical conduct
• Good judgment 
• Responsible
• Strong desire for excellence
• Continuous learner 
• Team Player
• Compliance with policies and procedures

How to Apply

If you are up to the challenge, and possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject (Hotel Manager – Kitui) to jobs@corporatestaffing.co.ke before 5th October 2022