House Keeping Lead at Amref International University (AMIU)

Primary Purpose 

 The primary purpose of this role is to be in charge of the AmIU Student Residences. The role will provide student accommodation services within the institution to ensure the section’s mandate is met.

Principal responsibilities

Operational:

• Oversee allocation of rooms to students.
• Ensure proper keeping and control of hostel records.
• Handle the resolution of complaints received from students to promote customer satisfaction.
• Prepare occupancy reports to inform students of the income and expenses of accommodation activities.
• Prepare facility condition reports to inform necessary repairs required in the hostels.
• Consult regularly with the Housekeeping staff and other relevant staff to ensure a sustained supply of cleaning materials and equipment by submitting timely requisitions.
• Be the liaison between the students and the university leadership on student residence matters.
• Take the lead in the orientation of new students admitted to the residence.
• Provide orientation to newly employed cleaners to enable them to familiarize themselves with their assigned duties.
• Perform any other reasonable requests as assigned by the supervisor.

Supervisory Responsibilities:

• Supervise the Assistant housekeepers to ensure that they perform their duties up to the required standards.
• Conduct inspections of the hostels and their environs to ensure that optimal service standards of cleanliness are maintained.
• Participate in the preparation and implementation of work schedules for assistant housekeepers  to attain work efficiency.

Qualifications

Education, knowledge and experience

• Bachelor’s degree in Hospitality Management or equivalent from a recognised institution.
• At least  5 years of experience in the Hospitality industry.
• Knowledge of the operations of a university will be an added advantage.

Skills and Competencies

• Must have basic housekeeping skills.
• Knowledge of safety and sanitation regulations.
• Technical, specialist or analytical skills acquired through tertiary education or the equivalent experience.
• Excellent interpersonal and customer care skills.
• Good verbal and written communication skills
• Ability to review profit & loss (P&L)
• Ability to mentor, train and develop people
• Strong analytical skills
• Must be result-oriented, self-driven, articulate, and pro-active
• Must have the ability to make quick and sound decisions
• Accommodative and adaptive to new changes and regulations
• Flexible and able to handle multiple concurrent tasks, work with speed and under pressure
• Able to work independently as well as part of a team
• Ability to prioritize own workload and work with minimal supervision
• Quick learner willing to go the extra mile