HR Service Delivery Associate at Safaricom Kenya

DESCRIPTION

• We are pleased to announce the following vacancy for HR Service Delivery Associate in the Resources Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
• Reporting to the Chapter Lead, HR Service Delivery, the role holder will provide core relevant HR delivery services while ensuring compliance with employment act/standard and company policies and procedures through staff communication, helpdesk administration, document verification and filing, staff badges production and service delivery improvement recommendation.

Key Responsibilities:

• Provide 1st level of operational support across the business and externally in various HR Services including compliance, leave of absence, information management, on boarding/Exit, internal transfers, benefits and payroll, Staff medical.
• Analysis and reporting of the HR helpdesk function for decision making and improvement on service delivery.
• Generating & replacing staff Identification Badges
• Providing support to various sections in HR with communication and branding of information going out to staff.
• Responsible for the provision of HR Administration services to support relevant initiatives. 
• Responsible for identifying and resolving Employees issues and challenges daily.
• Support in creating offer letters for all categories of employees including new hires, fixed-term contracts, promotions, lateral moves, internship, job rotations, relocation, confirmation memos, among others.
• Support in carrying out HR System updates for all contractual changes (location, manager, grade)
• Support employees by preparing Visa letters to facilitate visa applications.
• Preparation of employee referral letters for all exit employees
• Updating, verifying, and endorsing all documented correspondence coming into HR Operations for filing in the personnel files / portal
• Up to date staff record maintenance on both Oracle HR system and staff personal files.

 
QUALIFICATIONS
 
Must have technical / professional qualifications:

• Bachelor’s Degree and Higher National Diploma in HRM and /or CHRP-K
• A minimum of 1 - 2 years’ relevant experience.
• Strong administrative skills with a flair for technological enhancements 
• Experience with HR information Systems and standard software
• Good working knowledge of HR practices and labor legislation.
• The ability to work with sensitive and confidential information.