Hub Lead- Mombasa at Danco Capital Limited

Main duties and responsibilities

• Responsible for overall customer experience at the hub & ensuring excellent customer service.
• Responsible for administrative roles at the Hub including licenses and permits, utilities, security, health and safety and housekeeping.
• Responsible for Hub's staff including leading, training & development in line with company values.
• Responsible for ensuring laid down procedures and processes are strictly adhered to & reporting any deviations.
• Responsible for daily stock, cash & banking reconciliations, liaising with our Finance Team.
• Responsible for ensuring sufficient stock levels are maintained at the Hub at all times & requisitioning replenishments.
• Responsible for inventory control functions at the Hub including cycle counts and periodic stock takes in line with company policy.
• Managing the stocking requirements, aligning with HQ Team for transport needs, stock transfers, keep correct stocks while escalating any understocking or overstocking cases.
• Responsible for customer order processing, attending walk ins and ensuring timely processing and delivery of customer orders.
• Ensuring accurate verification of incoming and outgoing goods.
• Responsible for coordination between sales and operations of the Hub including credit customer order approval & processing.
• A strategic mindset to check optimization logistics opportunities like consolidation, return cargo and route planning.

Qualifications and Requirements

• Diploma or bachelor's degree in any business-related field.
• At least 2-3 years of progressive work experience as a Warehouse or Retain Supervisor/Officer in a busy trading, construction or manufacturing company.

Required Skills & Competencies:

• Warehouse and stock management skills.
• Excellent Admin, Supervisory and coaching skills.
• Excellent Computer skills with an ability to prepare reports on excel and presentations.
• Excellent communication and interpersonal skills-both verbal and written to effectively interact with various stakeholders.
• Emotional intelligence - ability to use emotions positively and navigate social complexities.
• Analytical Skills - ability to analyse data, troubleshoot problems related to stocking issues processes.
• Attention to detail - accuracy paperwork, compliance requirements, and ensuring all necessary details are captured.
• Experience of working with ERP systems, receiving shipments and processing stock transfers is an added advantage.
• Highly trusted and of reputable character.
• Acts in line with Company core values and demonstrates our leadership principles.