Human Resource Officer at Aga Khan Education Service, Kenya (AKESK)

The Aga Khan Education Service, Kenya (AKES, Kenya) operates 5 schools in various cities in Kenya and provides nursery to senior secondary education in both national and international curricula. It is part of the Aga Khan Development Network (AKDN), a group of private development agencies working to improve living conditions and opportunities for people of all faiths and origins in specific regions of the developing world.

The Aga Khan Education Service, Kenya (AKES, Kenya) has an opening for the following position:

HUMAN RESOURCE OFFICER

Role Summary

The Human Resource Officer is responsible for the implementation of end-to-end human resource services including coordination of recruitment, onboarding, performance monitoring, staff development programs, and employee relations matters. The incumbent provides support to the Head of Human Resources by acting as the first point of liaison in the delivery of human resource services to line managers and employees, maintaining accurate employee records, and processing HR transactions and staff welfare across the AKES, Kenya schools.

Key Responsibilities

• Assist with day-to-day operations and administrative support of the human resource functions and duties
• Oversee the human resource database and ensure that system records are accurately maintained in full compliance with statutory requirements and regulations
• Ensure timely preparation, accuracy, and management of contract renewals
• Analyze human resource data to prepare monthly human resource reports
• Develop human resource metrics and reporting tools for key performance indicators such as employee engagement, turnover, recruitment, and training to assist the institution measure progress and opportunities for continuous improvement
• Assist in training, performance evaluations, exits, and other human resource issues
• Coordinate human resource initiatives such as employee engagement training and social activities
• Deal with employee requests regarding human resources issues, rules, and regulations
• Assist in handling complaints and grievance procedures
• Oversee the end-to-end recruitment process promptly to ensure that the institution can attract and retain the best talent
• Facilitate the process of employee separation and conduct exit interviews
• Participate in employee disciplinary procedures as guided by the policy
• Ensure compliance with the human resource policy and procedures, workflows, and appropriate guidance is given to the line managers in line with the approved human resource policy
• Monitor and maintain effective systems and processes for managing staff absences and leave requests
• Administer and manage the staff health insurance coverage and benefits including claims settlement, coordination with external service providers, and record keeping of all information on the medical insurance scheme 

REQUIREMENTS AND SKILLS

• Bachelor’s degree in Human Resource Management or Business degree with a focus on Human Resource Management
• Member of the IHRM(K)
• CHRP will be an added advantage
• At least 3 years HR generalist experience in a busy human resources department.
• Hands-on experience in HR Metrics and analysis
• Ability to handle HR tasks independently in a fast-paced environment
• Knowledge of Kenya labor laws, government regulations on workplace and employment, and HR best practice
• Proficiency in IT with experience in HRIS and/or ERP systems
• Excellent oral and written communication skills
• Leadership and Supervisory skills
• High-level organization and planning skills 
• Ability to demonstrate resilience and proactiveness in challenging situations