I.T Officer at World Wide Fund for Nature (WWF) Kenya

Major Function:

Provide prompt and knowledgeable IT user support, IT equipment support, Systems support, troubleshoot problems, implement solutions, improve the efficiency of IT resource use, promote user awareness and train users in the use of IT resources.

Major duties and responsibilities

IT Equipment support

• Install and configure computer hardware operating systems and applications. Monitor and maintain computer systems and networks.
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
• Troubleshoot hardware and software issues in person, remotely and via phone.
• Conduct electrical safety checks on computer equipment.

Virtual meeting support

• Support and train all staff members for easier access to all virtual meeting rooms (zoom, Skype, Google Hangouts) and meeting rooms.

User support

• Support user devices, applications and accounts, either face-to-face/over the phone/ Remote Desktop platforms to help set up systems or resolve issues.
• Investigating, diagnosing and solving computer software and hardware faults

Maintenance

• Planning and undertaking scheduled maintenance upgrades.

IT Assets management

• Maintain up to date documentation of hardware assets and/or software license to make sure they complied with vendor contracts in different software tools.
• Maintain IT asset register database.
• Receive all IT assets purchased and confirm if they are in line with specifications.
• Identify IT assets for disposal.

Data Collection and analysis support

• Support the GIS, M&E and Programmes in data collection, store and analysis.

Systems/Database support

• Support the roll-out of new applications and set up new user accounts and profiles and deal with password issues.
• Identify, test and evaluate new technology.
• Windows server administration including active directory and windows server update services.
• Support all WWF-Kenya systems including the COE.
• Administration, upgrade and backup/restore of WWF-Kenya systems databases.
• Support in SAP ERP administration and management.

Security

• Identify security gaps and provide relevant solutions in consultation with the IT Coordinator.
• Escalate security concerns.

Qualifications/ Experience

• Bachelor degree in computer science, I.T or any other related field;
• At least 5 years’ experience in a busy IT environment;
• A minimum of 2 years proven working experience in SAP or Microsoft Dynamics administration.
• Excellent computer skills with knowledge of Microsoft operating systems and software.
• Proven knowledge of CISCO networking environment, databases and windows server.
• Excellent knowledge of Virtual meeting platforms including zoom and skype.
• Excellent knowledge of databases

Key Skills/Competencies

• Personal characteristics required:  strong communications skills with a dedicated customer service orientation; self-starter and problem-solver with previous experience establishing and maintaining effective working relationships with other technical staff, vendors and users.
• Must have initiative and a flexible, friendly and co-operative personality;
•  Excellent written, verbal and interpersonal skills.
• Must be able to handle multiple priorities and manage time effectively.

Working Relationships

• Internal: Works closely with all WWF-Kenya staff members and WWF International Global ICT.
• External: Interacts with Regional WWF Staff, WWF Network, Service Providers and suppliers and Other Conservation Agencies.