ICT HMIS Support - Gatundu Annex- 2 Posts at Kenyatta University Teaching, Referral & Research Hospital

V/FT/23/2023

Duties and responsibilities

• Provide first level support to users of the Hospital Management Information System.
• Offer continuous training and support to users of the HMIS.
• Ensure smooth operation of the HMIS and notify the developer on any downtimes.
• Testing of changes made in various modules of the HMIS and other related software.
• Coordinate use acceptance testing of changes, new functions and technology improvements.
• Provide the HMIS developers with feedback from users of the system.
• Document bugs and challenges faced during the usage of the HMIS.
• Provide regular reports on the usage and issue tracking of the HMIS.
• Any other work-related duties assigned by your supervisor.

Minimum Academic Qualifications

• Bachelor’s Degree in Computer Science/ Information Technology/Telecommunications/ Electrical Engineering/ Business Information Technology or a related Degree from a recognized institution.
• Knowledge, understanding and ability to interpret system flow charts, Software Support Manuals.Knowledge and understanding of operation of Enterprise Resource Planning Systems (ERP). iv. Understanding of current trends in digital technologies.
• Experience in offering IT support in a busy environment. 
• Experience in working in a Hospital/ Medical environment will be an added advantage.
• Strong knowledge of Information Technology Infrastructure Library (ITIL)/ IT Governance. vii. Knowledge of professional standards & regulations including data protection practices and laws.
• At least three (3) years of working experience in ICT field