ICT Intern at Safaricom Investment Co-operative (S.I.C.)

KPIs

• Problem Resolution
• Infrastructure Stability
• Systems Uptimr
• User Support.
• Website Uptime.
•  Software Utilization.

Responsibilities

• Installing and configuring computer systems and solutions.
• Maintaining application systems
• Providing end user support and training users on effective and efficient use of ICT facilities
• Maintaining an up-to-date ICT equipment register and issuance register
• Installing, configuring, and monitoring Local Area Network components
• Updating and maintaining the societies’ website
• Maintain the ICT assets inventory
• Monitoring and liaising with providers to ensure computer systems and internet networks are running optimally
• Installing and configuring computer hardware, software, systems, networks, printers, and scanners
• Planning and undertaking scheduled maintenance upgrades
• Investigating, diagnosing, and solving computer software and hardware faults
• Maintaining records of software licenses
• Managing stocks of equipment, consumables, and other supplies
• Developing procedural documentation and providing relevant reports
• Managing and supporting the roll-out of new applications
• Perform routine server monitoring and performance benchmarking
• Monitor and remove virus, spyware, and other non-authorized software
• Manage the company Google Drive
• Company ecommerce website maintenance
• Providing ERP and CRM systems support

Behavioral Competence

• Problem solving
• Communication
• Reliable
• Hardworking
• Ready to learn
• Flexible
• Patience

Qualifications

• Have a Degree in IT or related field from an accredited university
• Hands-on IT Support experience
• Understanding of web development Java script, HTML, and liquid
• Attention to detail
• Basic experience in networking