ICT Manager at Lwala Community Alliance (LCA)

Roles and Responsibilities

ERP Management

• Lead the deployment and implementation of Microsoft Dynamics 365 and Business Central ERP systems, ensuring alignment with organizational objectives.
• iWork closely with cross-functional teams to gather business requirements and translate them into system configurations that support operational goals.
• Oversee the full lifecycle of ERP implementations, including system design, customization, testing, deployment, and post-launch support.
• Ensure seamless integration of Microsoft Dynamics and Business Central with other enterprise systems and applications to enhance data flow and business processes.
• Provide expert guidance and recommendations on ERP best practices to optimize system usage and continuous improvement.
• Troubleshoot and resolve issues throughout the deployment and post-implementation stages, ensuring minimal disruptions.
• Develop and deliver comprehensive end-user training sessions and create detailed user documentation to ensure effective utilization of the ERP systems.
• Coordinate with third-party vendors and consultants to ensure that project timelines, budgets, and objectives are met.
• Provide ongoing support, system maintenance, and necessary upgrades to guarantee optimal ERP system performance.
• Continuously monitor system performance and recommend enhancements or adjustments to improve functionality and meet evolving business needs.

Systems Management

• Manage the deployment, configuration, and ongoing support of the Hospital Management Information System (HMIS), ensuring that it meets healthcare operations, reporting, and regulatory requirements.
• Collaborate with hospital management teams, IT staff, and other stakeholders to gather business and healthcare requirements and translate them into system configurations for both ERP and HMIS.
• Ensure the integration of the ERP system (Microsoft Dynamics and Business Central) with the HMIS and other third-party healthcare applications, enabling seamless data flow and operational efficiency.
• Oversee the entire lifecycle of both ERP and HMIS implementations, including system design, customization, testing, deployment, and post-launch support.
• Conduct training sessions for both hospital staff and business users to ensure effective usage of the ERP and HMIS systems.
• Troubleshoot and resolve technical issues within both the ERP and HMIS systems, ensuring minimal disruption to hospital operations.
• Develop and maintain system documentation, including user guides, SOPs, and troubleshooting procedures for both ERP and HMIS.
• Ensure compliance with healthcare regulations and data protection laws when managing and using the HMIS, including handling patient information securely.
• Monitor and report on the performance of both systems, identifying areas for improvement and recommending solutions for greater efficiency and effectiveness.
• Coordinate with external vendors and consultants to implement system updates, patches, and upgrades for both ERP and HMIS solutions
• Provide ongoing support and maintenance for both systems, including user support, troubleshooting, and system optimizations.
• Manage and Administer Lwala’s Systems including Active Directory, Mobile payment platforms, security systems, power and data backup systems.
• Manage the Cloud infrastructure systems to ensure that they are well architectured, secure, reliable, highly available and cost optimized. This includes managing the organization’s Data Warehouse infrastructure.
• Perform root-cause analysis for recurring incidents, formalize test plans and implement troubleshooting procedures for the ERP system and other systems
• Liaise with other Managers regarding system requirements.
• Lead the development, implementation, and ongoing maintenance of the organization’s intranet, ensuring it serves as a central hub for internal communication, collaboration, and access to business resources.
• Work closely with cross-functional teams to gather requirements, design, and continuously optimize the intranet for improved user experience and operational efficiency.
• Security
• Design and develop comprehensive data and network security strategies to protect Lwala’s information systems and sensitive data.
• Oversee and ensure the physical and cyber security of Lwala’s IT infrastructure, safeguarding against potential security threats and breaches.
• Monitor the security of Lwala’s cloud infrastructure and systems, ensuring they remain protected from cyber threats and unauthorized access.
• Plan, implement, and manage robust data backup solutions, ensuring the availability and integrity of critical data.
• Design and deploy both on-premise and off-premise data backup systems to guarantee
• reliable and secure data recovery in case of disruptions or data loss.

ICT Operations and Responsibilities

• Oversee the daily operations of the ICT infrastructure, including security, server hardware, software, and operating systems, ensuring seamless functionality and reliability.
• Stay up to date with emerging business technologies and IT software, researching and recommending solutions to enhance and strengthen the organization’s ICT systems.
• Conduct regular system audits and assist in preparing for both internal and external IT audits, ensuring compliance and implementing corrective action plans where necessary.
• Manage the coordination of technology installations, system upgrades, and routine maintenance, ensuring minimal disruption to business operations.
• Compile and deliver regular ICT management updates to senior leadership, highlighting performance, issues, and improvement plans.
• Develop and conduct ICT induction sessions for new employees and refresher training programs to ensure effective use of the organization's IT systems.
• Oversee IT equipment lifecycle management, including planning for hardware purchases, advising on technical specifications, and managing the disposal of obsolete IT assets in compliance with organizational policies.
• Create, review, and implement IT policies and procedures to ensure smooth, secure, and efficient operations across all ICT functions.
• Evaluate technology risks regularly, develop disaster recovery strategies, and establish backup procedures to minimize operational downtime and data loss in case of emergencies.
• Maintain and regularly update the ICT risk register, identifying potential risks and proposing mitigation measures.
• Performance Management
• Conduct regular reviews of ICT services and plan for future IT staffing needs to ensure alignment with organizational goals.
• Manage ICT staff by overseeing recruitment, providing training opportunities, setting clear job expectations, and monitoring individual and team performance.
• Prepare and implement development plans for the IT department to foster growth, efficiency, and innovation.
• Identify opportunities for team training and skills development, ensuring staff are equipped with the latest knowledge and tools to meet evolving IT demands.

Qualification and Experience

Education

• Minimum - Bachelor’s degree in IT related field.
• Diploma in cyber security, network management and ERP administration and management.

Experience

• 10 years relevant experience in a busy organization.
• Proven experience in deploying and configuring Microsoft Dynamics 365 and Business Central ERP systems.
• Strong understanding of ERP principles and methodologies, including business process modelling and system design.
• Experience with ERP system integrations and data migration.