Job Openings at Lwala Community Alliance (LCA)

Roles and Responsibilities

ERP Management

• Lead the deployment and implementation of Microsoft Dynamics 365 and Business Central ERP systems, ensuring alignment with organizational objectives.
• iWork closely with cross-functional teams to gather business requirements and translate them into system configurations that support operational goals.
• Oversee the full lifecycle of ERP implementations, including system design, customization, testing, deployment, and post-launch support.
• Ensure seamless integration of Microsoft Dynamics and Business Central with other enterprise systems and applications to enhance data flow and business processes.
• Provide expert guidance and recommendations on ERP best practices to optimize system usage and continuous improvement.
• Troubleshoot and resolve issues throughout the deployment and post-implementation stages, ensuring minimal disruptions.
• Develop and deliver comprehensive end-user training sessions and create detailed user documentation to ensure effective utilization of the ERP systems.
• Coordinate with third-party vendors and consultants to ensure that project timelines, budgets, and objectives are met.
• Provide ongoing support, system maintenance, and necessary upgrades to guarantee optimal ERP system performance.
• Continuously monitor system performance and recommend enhancements or adjustments to improve functionality and meet evolving business needs.

Systems Management

• Manage the deployment, configuration, and ongoing support of the Hospital Management Information System (HMIS), ensuring that it meets healthcare operations, reporting, and regulatory requirements.
• Collaborate with hospital management teams, IT staff, and other stakeholders to gather business and healthcare requirements and translate them into system configurations for both ERP and HMIS.
• Ensure the integration of the ERP system (Microsoft Dynamics and Business Central) with the HMIS and other third-party healthcare applications, enabling seamless data flow and operational efficiency.
• Oversee the entire lifecycle of both ERP and HMIS implementations, including system design, customization, testing, deployment, and post-launch support.
• Conduct training sessions for both hospital staff and business users to ensure effective usage of the ERP and HMIS systems.
• Troubleshoot and resolve technical issues within both the ERP and HMIS systems, ensuring minimal disruption to hospital operations.
• Develop and maintain system documentation, including user guides, SOPs, and troubleshooting procedures for both ERP and HMIS.
• Ensure compliance with healthcare regulations and data protection laws when managing and using the HMIS, including handling patient information securely.
• Monitor and report on the performance of both systems, identifying areas for improvement and recommending solutions for greater efficiency and effectiveness.
• Coordinate with external vendors and consultants to implement system updates, patches, and upgrades for both ERP and HMIS solutions
• Provide ongoing support and maintenance for both systems, including user support, troubleshooting, and system optimizations.
• Manage and Administer Lwala’s Systems including Active Directory, Mobile payment platforms, security systems, power and data backup systems.
• Manage the Cloud infrastructure systems to ensure that they are well architectured, secure, reliable, highly available and cost optimized. This includes managing the organization’s Data Warehouse infrastructure.
• Perform root-cause analysis for recurring incidents, formalize test plans and implement troubleshooting procedures for the ERP system and other systems
• Liaise with other Managers regarding system requirements.
• Lead the development, implementation, and ongoing maintenance of the organization’s intranet, ensuring it serves as a central hub for internal communication, collaboration, and access to business resources.
• Work closely with cross-functional teams to gather requirements, design, and continuously optimize the intranet for improved user experience and operational efficiency.
• Security
• Design and develop comprehensive data and network security strategies to protect Lwala’s information systems and sensitive data.
• Oversee and ensure the physical and cyber security of Lwala’s IT infrastructure, safeguarding against potential security threats and breaches.
• Monitor the security of Lwala’s cloud infrastructure and systems, ensuring they remain protected from cyber threats and unauthorized access.
• Plan, implement, and manage robust data backup solutions, ensuring the availability and integrity of critical data.
• Design and deploy both on-premise and off-premise data backup systems to guarantee
• reliable and secure data recovery in case of disruptions or data loss.

ICT Operations and Responsibilities

• Oversee the daily operations of the ICT infrastructure, including security, server hardware, software, and operating systems, ensuring seamless functionality and reliability.
• Stay up to date with emerging business technologies and IT software, researching and recommending solutions to enhance and strengthen the organization’s ICT systems.
• Conduct regular system audits and assist in preparing for both internal and external IT audits, ensuring compliance and implementing corrective action plans where necessary.
• Manage the coordination of technology installations, system upgrades, and routine maintenance, ensuring minimal disruption to business operations.
• Compile and deliver regular ICT management updates to senior leadership, highlighting performance, issues, and improvement plans.
• Develop and conduct ICT induction sessions for new employees and refresher training programs to ensure effective use of the organization's IT systems.
• Oversee IT equipment lifecycle management, including planning for hardware purchases, advising on technical specifications, and managing the disposal of obsolete IT assets in compliance with organizational policies.
• Create, review, and implement IT policies and procedures to ensure smooth, secure, and efficient operations across all ICT functions.
• Evaluate technology risks regularly, develop disaster recovery strategies, and establish backup procedures to minimize operational downtime and data loss in case of emergencies.
• Maintain and regularly update the ICT risk register, identifying potential risks and proposing mitigation measures.
• Performance Management
• Conduct regular reviews of ICT services and plan for future IT staffing needs to ensure alignment with organizational goals.
• Manage ICT staff by overseeing recruitment, providing training opportunities, setting clear job expectations, and monitoring individual and team performance.
• Prepare and implement development plans for the IT department to foster growth, efficiency, and innovation.
• Identify opportunities for team training and skills development, ensuring staff are equipped with the latest knowledge and tools to meet evolving IT demands.

Qualification and Experience

Education

• Minimum - Bachelor’s degree in IT related field.
• Diploma in cyber security, network management and ERP administration and management.

Experience

• 10 years relevant experience in a busy organization.
• Proven experience in deploying and configuring Microsoft Dynamics 365 and Business Central ERP systems.
• Strong understanding of ERP principles and methodologies, including business process modelling and system design.
• Experience with ERP system integrations and data migration.

go to method of application »

Strategic, Planning and Performance Role

• Ensure the existence of a robust framework that guarantees the accomplishment of the strategic plan objectives.
• Oversee all budgeting and forecasting processes.
• Monitor performance of the organization against financial targets and budgets; report progress and initiates corrective measures.
• Work closely with senior leadership to develop and implement long term plans for financial sustainability based on business planning, organizational growth priorities, investment strategy, infrastructure development and capital expenditure etc.
• Lead and guide the operational processes, securing the accomplishment of the business model, the Lwala’s Strategic Plan.

Management Information and Analysis

• Lead preparation and presentation of accurate and timely reports on income, expenditure, and updated forecasts.
• Coordinate and consolidate monthly, quarterly and annual financial management information and reports for management and donors.
• Proactively identify financial and regulatory/reporting issues, driving the development and implementation of solutions on a “no surprises” basis.
• Provide appropriate support to the Board and relevant Committees, including financial statements, reports and analysis that can support decision-making.

Treasury and Liquidity Management

• Assist in oversighting organization-wide treasury and liquidity position.
• Ensure that the organization has sufficient liquidity to honour its obligations on a timely basis.
• Conduct cost analysis of key operations to inform investment and operational decisions cost modelling.

Financial Operations and Controls

• Provide financial guidance in all areas related to finance/accounting including project financing, contract negotiations, tax strategies, regulatory compliance and interdivisional transactions.
• Drive the effective and efficient management for treasury and accounting operations.
• Coordinate periodic and institutional audits, address final clearance with internal/external auditors, and ensure implementation of financial risk management recommendations.
• Ensure proper financial management, expenditure tracking and audit of financial resources.
• Monitoring of financial exception reports for unusual activities, transactions and investigation of anomalies or unusual transactions.
• Full compliance of financial activities, financial reporting/recording.
• Review GL for completeness and correctness and prepare monthly balance sheet reconciliations and analysis.
• Ensure adherence to monthly and yearly close-out procedures.

Procurement and Operations Oversight

• Supervise and monitor all aspects of ICT and procurement related activities based on Lwala’s policies, processes and system requirements.
• Support continuous improvement of finance, procurement and other ICT processes and systems with a focus on user needs, organizational benefits and value for money.
• Maintain the integrity of the Financial ERP software ensuring it meets user requirements and users have the skills required to operate.
• Oversee the Procurement, Logistics, Materials, Assets and Inventory management.
• Maintain safe and healthy work-place environment by establishing, following, and enforcing standards and procedures; complying with legal regulations to operate in a safe, injury/accident-free workplace.
• Oversee aspects of logistics including security, vehicle management, running, scheduling and maintenance.
• Asset and Administrative Oversight
• Manage (procure, maximize, manage and control) the processes and the resources, as well as physical assets and financial, in the implementation of the strategy, complying with the standards, the policies, the legal requirements and the internal and external procedures.
• Ensure the proper use of assets, items and programs assigned; provide a correct use and protect the assets of the organization and being cost-efficient with the expenses and investments made.
• Risk Mitigation and Controls
• Ensure the compliance of the efficiency policy and work plan for the Organization to become a Green Office.
• Promote and ensure the adoption and compliance, on a personal basis, of the team, partners and stakeholders and third parts, to the values and internal policies of the Organization
• Leadership and People Management

Motivate and develop human potential.

• dentify staff training needs assessments and recommends training programs to address staff development needs.
• Maintain staff discipline and as necessary ensure effective handling of staff grievances in consultation with the P&C function.
• Provide the optimal and necessary resources to guarantee the proper management of the organization.
• Promote and ensure a healthy and respectful work environment, the relationship with different members of the Team and a permanent communication at all levels of the organization.
• Actively participate in the management of the multi-functional teams to promote the appropriate teamwork and its synergies, all related with the position goal.

Education and Experience Profile

• Bachelor’s degree required (Master’s degree preferred) in administration, finance or similar field; or an equivalent combination of education and experience.
• At least 10 years of experience in financial and operational management.
• Certification with an Accounting professional body e.g., ICPAK, ACCA, in good standing.
• Extensive knowledge of Kenya financial laws and tax regulations.
• Computer literacy in MS Office applications including Word, Excel, PowerPoint, and knowledge of Financial Software/ERPs.
• Ability to motivate direct reports as well as manage budgets and stakeholder expectations.
• Relevant certifications in ICT and Procurement & Supply Chain Management in good standing.
• Experience in working in a multicultural environment.

go to method of application »

Role and Responsibilities

• Prepare Annual Procurement Plans for the purchase of equipment, services, and supplies working in collaboration with internal stakeholders (Program Managers and Coordinators) to determine procurement needs, quality and delivery requirements.
• Consolidate and undertake quarterly review of Procurement plans.
• Receive, review and process purchase requests (PR).
• Prepare Requests for proposals, Invitation to Bid & Requests for Quotations as required.
• Prepare tender analyses for Procurement Manager, Budget holder and Procurement Committee approval.
• Prepare Purchase Orders with support documentation.
• Develop appropriate service level agreements to properly evaluate the performance of suppliers, and report on this on a regular basis.
• Responsible for order placement timing, supply / demand alignment, material replenishment and supplier performance.
• Ensure that invoices received reconcile to purchase orders and created and matching receipts to purchase orders.
• Ensure three-way matching of purchase order, Invoice and GRN.
• Undertake monthly tracking of procurement orders and ensure timely delivery and payment initiation.
• Site visits to prospective suppliers and their clients.
• Market Research and evaluation of prospective suppliers for new procurements

Qualifications and Experience

Education

• Bachelor’s degree in Procurement, Supply Chain Management, Business Administration, or a related field.
• Relevant professional certification (CIPS)
• A certified member of a Procurement body and with a registered, valid license

Experience

• Minimum of 4 years of progressive experience in procurement and supply chain management, preferably within the not- for profit sector.