ICT Manager at Reeds Africa Consult

Job Summary: The ICT manager will be responsible for developing, implementing, and monitoring the ICT policies and procedures of the organization.

Responsibilities

• Oversee and manage the technology infrastructure and systems within the limits of requirements, specifications, costs, and timelines.
• Develop and implement the organization's IT strategy, ensuring alignment with business objectives and industry best practices.
• Collaborate with senior management to identify and prioritize IT initiatives, including technology upgrades, system enhancements, and process improvements.
• Conduct regular technology assessments to identify areas for improvement and recommend appropriate solutions.
• Oversee the design, implementation, and maintenance of the organization's IT infrastructure, including servers, networks, hardware, and software.
• Ensure the availability, scalability, and security of all IT systems and applications.
• Monitor network performance and proactively address any issues to minimize downtime.
• Manage the selection, deployment, and maintenance of software applications and databases used by the organization.
• Collaborate with business units to identify software requirements, evaluate potential vendors, and oversee the implementation of new solutions.
• Ensure the integrity, availability, and security of all databases, conducting regular backups and implementing disaster recovery plans.
• Develop and enforce IT security policies, procedures, and standards to protect the organization's data and infrastructure from potential threats.
• Monitor and assess the organization's IT security posture, conducting regular audits and vulnerability assessments.
• Ensure compliance with relevant regulatory requirements, such as data protection laws and industry-specific regulations.
• Build and lead an effective IT team, providing guidance, mentoring, and professional development opportunities.
• Assign tasks, set performance expectations, and conduct regular performance reviews.
• Identifies gaps and shortfalls in situations that may bring about poor performance or sour relationships in the organizations and works out possible solutions that provide a way out
• Foster a collaborative and inclusive work environment that encourages innovation and continuous learning.
• Manage relationships with external IT vendors, including software providers, hardware suppliers, and service contractors.
• Evaluate vendor proposals, negotiate contracts, and ensure compliance with agreed-upon service level agreements.
• Monitor vendor performance, resolve issues, and make recommendations for improvements when necessary.
• Provide technical support and guidance to end-users, troubleshooting hardware and software issues.
• Develop and deliver training programs to enhance employees' technology skills and promote best practices.
• Maintain an IT helpdesk system to track and resolve user inquiries and issues in a timely manner.
• Perform any other duty as may be assigned from time to time

Qualification & Experience

Qualifications:

• Bachelor's degree in computer science, information technology, or a related field. A master's degree is preferred.
• Professional certifications such as CISSP, CISM, or ITIL are a plus.
• Proven experience (5+ years) in IT management, preferably in the microfinance or financial services industry.
• Strong knowledge of IT infrastructure, network administration, database management, and security practices.
• Experience in selecting and implementing software applications, including core banking systems, loan management software, and reporting tools.
• Familiarity with relevant regulatory requirements, such as data protection laws and industry-specific compliance standards.
• Excellent leadership and team management skills, with the ability to motivate and develop a high-performing team.
• Strong problem-solving and decision-making abilities, with a strategic mindset.
• Effective communication and interpersonal skills, with the ability to collaborate with diverse stakeholders.
• High levels of integrity, strong management/interpersonal skills, and analytical skills
• Able to interpret and clearly explain complex ICT ideals to non-ICT staff.
• Proven experience as an ICT Manager
• Extensive understanding of technological trends both within the company and general market patterns
• Working knowledge of all statutory legislation and regulations

Qualified candidates are advised to share updated CVs to jobs@reedsafricaconsult.com by 10th November 2023